Claims Administrator

Company:

Description:

• 12-month fixed-term contract

• Part-time opportunity, 15 hours per week

• 2-3 days per week (Mon, Wed & Thu)

What can you expect?

Echelon Australia Pty Ltd (Echelon) is a subsidiary of Jardine Lloyd Thompson Australia Pty Ltd (JLT). Throughout Australia, Echelon and JLT provide a wide range of insurance services, including risk and claims management service, to commercial, industrial and Local Government clients.

JLT, the leading Local Government Insurance Broker in Australia, has been providing services to Local Governments for over 30 years and is part of Marsh & McLennan Companies.

The purpose of this role is to provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, whilst utilising the services of external providers (Legal representatives).

What is in it for you?

• Leading training and development program.
• Professional environment where your career path really matters and is supported in our global organisation.
• Great team environment with energetic and supportive colleagues.
• Genuine work life balance.

In this role you will be responsible for:

• Manage and administer new claims, including liaising with Customers and Other Parties.
• Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
• Assist, as required, Divisional Manger with the preparation, monitoring and analysis of claims data.
• Identify and pursue all opportunities of recovery.
• Monitor outstanding claims via JRS diary system to ensure prompt settlement, in line with internal procedures and policies, which meet Quality Assurance and service standards.
• Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services.
• Provide claims support and information and operate in a team environment.

We would like you to have:

• Interpersonal skills.
• Decision making skills.
• Ability to work well within a team.
• Ability to work unsupervised.
• An understanding of Covers and policy wordings.
• Capacity to recognise trends and anomalies of claims data.

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With over 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.