Technical Implementation Manager

The Company:
Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London.

The Role:
The Technical Implementation Manager plays a critical role in delivering successful onboarding and technical implementations for our Vuture platform. This role owns implementations end-to-end — from kickoff through go-live — combining hands-on technical execution with customer-facing delivery leadership to ensure high-quality outcomes and customer confidence.

What You’ll Do:

• Lead end-to-end technical implementations of Vuture, owning delivery from kickoff through go-live.

• Configure the Vuture platform to meet customer requirements, including workflows, data structures, permissions, and integrations.

• Serve as the primary technical point of contact for customers during implementation, leading discovery sessions, solution reviews, and delivery checkpoints.

• Translate customer business requirements into scalable, best-practice technical solutions.

• Identify technical risks early and drive resolution through hands-on work or cross-functional collaboration.

• Partner closely with Product, Engineering, Support, and Customer Success teams to troubleshoot issues, resolve blockers, and ensure a smooth handover post-launch.

About You:
You are a technically skilled, customer-focused professional who enjoys owning delivery outcomes and building trust with customers. You’re equally comfortable configuring systems and leading technical conversations, thrive in fast-paced environments, and take pride in delivering high-quality implementations that set customers up for long-term success.

Ideal Qualifications:

• 3+ years of experience in technical implementation, solutions engineering, professional services, or a similar customer-facing technical role.

• Hands-on experience implementing SaaS platforms for mid-market or enterprise customers.

• Strong understanding of system configuration, integrations, and data flows.
  Proven ability to manage multiple customer implementations concurrently.

• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

• Comfortable owning delivery outcomes and working directly with customers to meet timelines and scope.

Nice to Have:

• Experience implementing MarTech, CRM, or customer engagement platforms.

• Familiarity with APIs and common enterprise integrations.

• Background working closely with Product and Engineering teams or within Professional or Technical Services organizations.

Location Eligibility

This position is eligible for hire in the following US states: Arizona, California, Florida, Georgia, Michigan, New York, North Carolina, Tennessee, Texas, and Virginia.

Compensation & Benefits

Compensation:
The base salary range for this role is $110,000 - $120,000 annually.

The compensation range represents the pay the Company reasonably expects to offer for this position. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and applicable law.

Benefits:

• Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance

• Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.

• Paid Volunteer Time

• 401k plan with a company match on your contributions.

• Employee-centric and supportive remote work environment with flexibility.

• Support for life events including paid parental leave.