IT Service Manager (m/w/d)

Founded in 2001, m3connect GmbH has established itself as one of Europe's leading wireless internet service providers. Headquartered in Aachen, Germany, the company has expanded its global presence with offices in Munich, Karlsruhe, Berlin, San Francisco, Šibenik (Croatia), and the United Arab Emirates. With over two decades of experience, m3connect has become a technology leader in wireless networking, delivering best-in-class internet connectivity with flexible and customized network designs. The company supports a vast network of approximately 17,000 customer sites across more than 40 countries, demonstrating its extensive reach and the trust clients place in its solutions. As a pioneer in cloud technologies, m3connect has been continuously developing and enhancing its proprietary platform to meet the evolving demands of the digital world. The firm's core mission is to provide secure, reliable, and high-performance WiFi networks tailored to the specific requirements of its diverse clientele.

m3connect's service portfolio is comprehensive, extending beyond wireless internet access to include a range of integrated digital solutions. The company leverages state-of-the-art technologies such as private LTE and 5G, and develops innovative software solutions like SD-WAN. Its offerings encompass digital signage, guest infotainment systems (GIS), Voice over IP (VoIP), Video on Demand (VoD), and location-based services. By acting as a platform developer, m3connect seamlessly integrates its solutions into the existing operational processes of its customers, serving a wide array of industries including hospitality, retail, finance, healthcare, transportation, and convention centers. This holistic approach reduces coordination efforts for clients and provides a user-friendly, centralized system for managing various digital services. The company is committed to innovation, constantly exploring new technologies like iBeacons and APIs to enhance the customer experience and drive digital transformation for its partners.