Logistics Analyst

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day. At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:

As a Logistics Analyst you will be responsible for the normal roles of parts planning, inventory management, audit processes and compliance, and issue resolution for their assigned region. Additionally, you will assist in trainings, content development, process documentation, and leading a team-based culture. This position can be a remote opportunity. An applicant who will be successful in this role has 1-2 years of exemplified success in a field service industry supply chain, has experience working in cross functional teams with a track record of results, is able to effectively communicate to customer facing employees and management, interface with customers and able to teach basic processes to coworkers. A senior logistics analyst should have excellent communication skills and problem-solving skills in order to ensure project and territory success

Essential Functions/Key Responsibilities:

• Lead Analyst who assists with process documentation, profit analysis, forecasting, and creating best practices for the logistics department.
• Create and give critical customer presentations, proposals, and create/maintain action plans to ensure customer success.
• Assist with quoting/selling Logistics as A Service product.
• Responsible for all inventory within assigned territory averaging about 125 technicians and 26 storage locations.
• Analyze customer service and inventory metrics to improve customer experience, reduce inventory balances, and/or reduce expenses.
• Work with Field Service Managers to deliver action plans to improve inventory performance metrics.
• Present inventory performance metrics to internal and external stakeholders.
• Participate in expense forecasting and part planning process.
• Organize returns of Excess and Obsolete inventory on a monthly basis.
• Process replenishment orders daily/weekly for assigned territory.
• Reconcile and correct inventory discrepancies for assigned territory.
• Coordinate timely returns or ensure compliance of defective and excess inventory.
• Manage and support all required inventory locations within assigned territory including bin reconciliation, opening/closing inventory locations, replenishments, and inventory transactions within territory.
• Work with suppliers to ensure supplier compliance on assigned territory locations.
• Schedule or perform physical inventories and audits for assigned territory. Implement action plans and processes for results outside of inventory thresholds.
• Responsible for the on and off boarding of technicians’ inventory along with customers.
• Participate in the implementation of continuous process improvements within Burroughs.
• Participate in the efforts to integrate ERP systems.
• Assist in obtaining parts to resolve escalated service requests.
• Other related tasks as assigned.

Knowledge, Skills and Abilities:

• Oracle, SAS, NetSuite or other major inventory modules preferred
• Basic Accounting/auditing background preferred
• LEAN or Six Sigma experience is a plus
• Problem Solving/Analysis
• Team centered/work well with co-workers to resolve issues and problems
• Customer Service focus
• Strong communication skills (verbal and written)
• Self-motivated and able to work independently
• Leadership
• Attention to detail
• Thoroughness

Education and Experience:

• 1- 2 years in a supply chain analyst role or similar field service logistics experience.
• Fundamental knowledge of inventory transactions.
• High school diploma or GED required. College degree preferred.
• Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.