Manager, Technical Accounts

About the Role

We are looking for a Manager, Technical Accounts to lead our growing Technical Account Management (TAM) team. This role is ideal for a GRC and SaaS-savvy people leader who thrives at the intersection of customer advocacy, technical expertise, and scalable program design. You’ll oversee a team of Technical Account Managers who serve as trusted advisors to our most complex customers, while also shaping and maturing LogicGate’s TAM program for long-term success.

This is a highly cross-functional role that will partner closely with Professional Services, Implementation, Customer Success, Sales, Marketing and Product teams to ensure our customers achieve measurable outcomes with Risk Cloud.

What You’ll Do

Team Leadership Customer Engagement

• Lead a team of Technical Account Managers, coaching to high performance, technical excellence and customer-first mindsets.
• Support and coach TAMs on customer strategy, helping them develop account plans that align customer goals with LogicGate’s solutions.
• Serve as the point of escalation for high-priority customer issues, guiding resolution and reinforcing trust with executive stakeholders.
• Support executive customer relationships and provide guidance on complex GRC and Risk Cloud challenges.
• Ensure delivery of a world-class experience for TAM customers that drives adoption, renewal, and growth.

Program Ownership Continuous Improvement

• Own the end-to-end TAM delivery methodology, refining and scaling processes, playbooks, and customer engagement models.
• Document and solve for growing pains in a new and expanding program, establishing repeatable processes and internal standards.
• Partner with TAM function leadership and cross-functional partners to evolve TAM offerings as customer needs change.
• Collaborate cross-functionally with Professional Services, Implementation, Customer Success, and Sales to create a seamless customer journey, from onboarding through renewal.

Strategic Contributions

• Help build the long-term vision for LogicGate’s Technical Accounts Team vision, approach and strategy
• Partner with Sales and Solutions Engineers to articulate TAM value in pre-sale conversations and support commercial expansion opportunities.
• Advocate for customers internally, bringing structured insights to influence product direction and organizational strategy.

About You

Highly organized and adaptable, able to prioritize and execute in a fast-paced environment where multiple customer needs and internal initiatives move simultaneously.

• 8+ years of experience in GRC, Risk Advisory, or related SaaS roles, with at least 2+ years in people management.
• Proven experience leading teams and enabling both customers and direct reports to succeed.
• Strong understanding of risk and compliance frameworks (e.g., NIST 800-53, ISO27001) and ability to connect them to customer outcomes.
• Proven success managing high-touch customer accounts, with a track record of driving adoption, growth, and renewals.
• Ability to operate strategically while staying close to customer needs and day-to-day delivery.
• Exceptional communication and relationship-building skills across technical and executive audiences.

The anticipated base salary range for the role is $110,000 -$135,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

LogicGate’s Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.