LogicalisLO

Service Desk Technician (Tier 1)

Logicalis Australia is a leading managed services provider, helping organizations thrive in a digital-first world with innovative technology solutions.

Logicalis

Employee count: 201-500

Salary: 32k-36k USD

United States only

Summary

Provides support via phone, e-mail and chat for various PC hardware and software applications.

Essential Duties and Responsibilities

  • Provides support via phone, e-mail and chat to employees of corporate clients.

  • Assists users in troubleshooting Outlook.

  • Provides support for Microsoft Operating Systems (Windows7, Windows 10).

  • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

  • Provides support for mobile devices including configuration and email sync.

  • Handles 50-60 issues per day efficiently and appropriately.

  • Maintains regular and punctual attendance.

  • Utilizes Active Directory database to reset network passwords.

  • Assists users in adding and changing network printers.

  • Provides technical support for VPN connectivity issues.

  • Controls user’s computers utilizing remote access tools.

  • Troubleshoots remote access connectivity problems.

  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

  • Supports and conducts self in a manner consistent with client service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/TechnicalRequirements/Certifications

Equivalent combination accepted.

Education

  • Trade School Certificate or Associate Degree in related field.

Experience / Technical Requirements:

  • 1 year experience in call center or service desk environment.

  • Knowledge of various PC hardware and software applications including:

- Operating Systems: Windows 7, Windows 10

- Office 365 Support

- User creations/terminations (tasks/requests)

- End-user self-service tools

- Cloud support – multiple device data syncing

- ServiceNow or other ticketing systems

- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.

- Internet Service Provider (ISP), Cable Modem, and Internet Support.

  • Effective troubleshooting and documentation skills

  • Experience navigating a knowledgebase

  • Proficient use of Microsoft Office applications.

Certifications

  • None

Other Skills and Abilities

  • Strong technical and client interaction skills.

  • Self-starter with excellent organizational, administrative and interpersonal skills.

  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

  • Excellent oral, written, technical, and business communication skills.

  • Ability to multi-task and work in fast paced environment.

Hardware & Software Requirements

To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Hourly Compensation Range: $16/hr to $18/hr

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 32k-36k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Logicalis

Learn more about Logicalis and their company culture.

View company profile

We are Architects of Change™. At Logicalis, we help organisations succeed in a digital-first world by harnessing our collective technology expertise to build a blueprint for success, enabling our clients to deliver sustainable outcomes that matter. With over 20 years in the industry, we have developed lifecycle services that span cloud, connectivity, collaboration, and security, specifically designed to optimise operations, reduce risk, and empower employees.

Our workforce comprises over 7,100 skilled professionals operating across 30 territories globally, empowering more than 10,000 clients. We offer comprehensive solutions through five distinct lines of service: Hybrid Cloud, Digital Workplace, Networking and Security, Project Management, and Consulting and Advisory. Logicalis stands out in its commitment to delivering tailored yet repeatable models that ensure our clients achieve core business value swiftly and with minimal risk.

Claim this profileLogicalis logoLO

Logicalis

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

8 remote jobs at Logicalis

Explore the variety of open remote roles at Logicalis, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Logicalis

Remote companies like Logicalis

Find your next opportunity by exploring profiles of companies that are similar to Logicalis. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan