Professional Services Consultant - Modern Workplace

Summary

Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients.

Essential Duties and Responsibilities

• Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.

• Satisfies client technology services and solution requirements using best practices to:

• Design

• Plan

• Implement

• Validate and Test

• Document

• Provide Knowledge Transfer

• Troubleshoot

• Support

• Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.

• Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients.

• Works with RMO and PMO in scheduling and managing engagements.

• Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning.

• Responsible for product evaluation, process improvement, and practice refinement activities on occasion.

• Establishes relationships with clients by demonstrating strong listening skills.

• Builds credibility and trust by delivering what has been promised within established timeframes.

• Maintains focus on client satisfaction and expectation management.

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience//Technical Requirements/Certifications

Equivalent Combination accepted.

Education

• Bachelor’s Degree in a related field.

Experience / Technical Requirements

• 5 years of experience in Microsoft technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas:

  • Microsoft Teams

  • Microsoft Teams Meeting Rooms

  • Knowledge around Teams Voice and Direct Routing

  • Microsoft to legacy PBX Integrations

  • Enterprise Mobility + Security

    • Microsoft Endpoint Manager

      • Intune and Config Manager

    • Azure Active Directory Premium (P1/P2)

    • Azure Information Protection

    • Azure Threat Protection

  • Exchange Migrations (On-premises to M365)

    • Exchange 2010 and higher, Hybrid Exchange

  • Microsoft 365, specifically Exchange Online, Skype for Business, OneDrive, SharePoint

  • Active Directory - experience with upgrades and migrations, advanced experience with GPOs, experience with AAD Connect and ADFS

  • Scripting skills including Powershell

  • Advanced experience in using Excel

  • Strong DNS/DHCP understanding

• 2 years of consulting experience focused on Microsoft solutions.

• Additional experience in one or more of the following:

  • Azure –IaaS, PaaS

  • Leveraging tools like OpenAI.

  • Migration tools including Quest Migration Manager and MigrationWiz

  • Load balancer technologies

  • Copilot skills and experience building agents.

• Proficient use of all Microsoft Office applications.

Certifications

One or more of the following:

• Microsoft 365 Certified : Fundamentals

• Microsoft 365 Certified : Enterprise Administrator Expert

• Microsoft 365 Certified : Teamwork Administrator Associate

• Microsoft 365 Certified : Teams Administrator Associate

• Microsoft 365 Certified : Security Administration

• Microsoft Certified: Security, Compliance, and Identity Fundamentals

• Microsoft Certified: Azure Fundamentals

• Microsoft Certified Technology Specialist (MCSA)

• Microsoft Certified Solutions Expert (MCSE)

Other Skills and Abilities

• Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.

• Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution.

• Self-starter with excellent organizational, administrative and interpersonal skills.

• Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.

• Excellent problem solving, decision making, and analytical skills.

• Project management and reporting skills.

• Maintains excellent client relationships and high client satisfaction ratings.

• Ability to travel nationally to meet with clients.

• Participates proactively in own career development.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative).

Salary Compensation Range: $90,300-$122,000plus bonus