HimalayasHimalayas logo
LodgifyLO

APPLY FOR FUTURE JOBS AS CUSTOMER SUCCESS! ๐Ÿš€

Lodgify is a vacation rental software company that provides tools for hosts and property managers to create websites, manage bookings, and synchronize property data across various channels. Their mission is to empower lodging businesses worldwide to start and grow through technology.

Lodgify

Employee count: 201-500

Spain only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

โญ Who we are
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
โญ๏ธ Why join our talent pool?
Weโ€™re always looking for passionate, proactive individuals to join our growing Customer Success team. By joining our talent pool, youโ€™ll be among the first to hear about future opportunities across all Customer Success roles at Lodgify - including Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist.
Whether your strengths lie in helping customers troubleshoot issues, guiding them to adopt new features, or ensuring smooth integrations and payment processes, youโ€™ll play a key role in making sure our clients succeed with Lodgify!

โญ Where do you want to take your next career path?

  • Customer Support: Provide top-tier support via phone, email, and chat, ensuring issues are resolved quickly and customers stay delighted. Share feedback across teams, document bugs, and help improve Lodgifyโ€™s platform - all while building strong relationships and delivering an outstanding customer experience!
  • Connectivity Specialist: Provide expert guidance on connection types, troubleshoot complex integration issues, and deliver top-notch support via chat, email, and calls. Build strong client relationships, ensure excellent service, and help customers get the most out of Lodgifyโ€™s platform.
  • Customer Onboarding Specialist: Take ownership of new customers, assist with account setup, and provide hands-on training to ensure smooth onboarding. Use a consultative approach to drive product adoption, gather feedback, and identify upsell opportunities!
  • Payments Collection Specialist: Manage customer retention, handle billing and collections, and resolve payment issues with a personalized touch. Use your negotiation skills to retain customers, identify upsell opportunities, and ensure smooth account upgrades - all while maintaining strong, positive relationships.

Why youโ€™ll love us:

Youโ€™ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?*
๐Ÿ  The freedom to work from home any day that works for you.
๐ŸŒด Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
๐Ÿ’Š Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
๐Ÿ˜‹ Save on meals! Enjoy a monthly allowance of 150โ‚ฌ and, in addition, a Flexible Remuneration plan with up to 70โ‚ฌ. Plus, enjoy a 50% discount on Ametllerโ€™s prepared dishes to level up your mealtime!
๐Ÿš‡ Flexible Remuneration options for your transportation needs.
๐Ÿ–ฅ๏ธ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
๐Ÿ‡ช๐Ÿ‡ธ Free Spanish classes.
๐Ÿค‘ Boost your earning potential with our referral program that offers paid compensation.
๐ŸŒŸ Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
๐ŸŽฏ Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English ๐Ÿ˜‰

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Spain +/- 0 hours

About Lodgify

Learn more about Lodgify and their company culture.

View company profile

At Lodgify, our culture is built on a foundation of empowering others and fostering a collaborative, mission-driven environment. We genuinely believe in Lodgify's mission to empower any host or lodging business worldwide to get started and grow their business through technology. This 'noble' purpose, as we see it, is an exciting and bold undertaking that brings with it enjoyment, personal growth, and the building of meaningful relationships. Our core values guide every decision we make and every interaction we have. 'Customers come first' is not just a saying; it's the cornerstone of our existence. We understand that providing the best experience to our customers is paramount, and all else will follow. We operate as 'one mission-driven team,' a collective of ambitious professionals united to advance our mission. We know that success is only achievable if we work together as a single, cohesive unit, committed for the long run and determined to win.

Empowerment is a key theme within our culture โ€“ we strive to empower our customers and each other to become independent by democratizing access to technology, knowledge, and data. While our ambitions are vast, we 'focus on impact,' prioritizing what truly matters to achieve the most significant results, carefully considering both short-term and long-term consequences. We embrace 'productive debate,' recognizing that we don't have all the answers and that by listening carefully, debating rationally with data, and ignoring hierarchies and egos, the truth will always prevail. A bias for action defines our approach; we 'act fast & iterate,' taking ownership and getting things done. We understand that mistakes are part of the journey โ€“ we fail, we learn, we succeed. Finally, we value authenticity and respect. We are 'real & respectful,' saying what we mean and meaning what we say. Trust is earned daily through transparency, mutual respect, and consistently doing the right thing. This vibrant culture is nurtured in our modern workspace in Barcelona and extends to our global team, representing over 60 nationalities. We celebrate this diversity and are committed to an inclusive environment where everyone is heard and feels a sense of belonging.

Employee benefits

Learn about the employee benefits and perks provided at Lodgify.

View benefits

Healthy snacks

Healthy snacks.

Expert training

Expert training.

Salary in EUR/USD

Salary in EUR/USD.

Performance Bonus

Performance Bonus.

View Lodgify's employee benefits
Claim this profileLodgify logoLO

Lodgify

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

11 remote jobs at Lodgify

Explore the variety of open remote roles at Lodgify, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Lodgify

Remote companies like Lodgify

Find your next opportunity by exploring profiles of companies that are similar to Lodgify. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan