Solution Manager / Technical Account Manager - NA

Role: Solution Manager / Technical Account Manager (TAM)
Location: North America (Remote or Hybrid)
Function: Customer Success / Solutions Engineering
Reports to: Director, Customer Success / Head of Solutions Engineering

About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.

About the Role

As a Solution Manager / Technical Account Manager (TAM) for the North America region, you will serve as the technical bridge between Locus and our strategic customers. You will own the end-to-end technical relationship post-sale, ensuring solution adoption, value realization, and long-term success for our enterprise clients.

This is a customer-facing role requiring strong technical acumen, problem-solving ability, and a deep understanding of enterprise SaaS implementations in supply chain, logistics, or transportation ecosystems.

Key Responsibilities

• Customer Onboarding & Solution Design:

  Collaborate with Implementation and Product teams to ensure smooth onboarding and tailor solutions to customer-specific use cases.
  

• Technical Relationship Management:

  Act as the single point of contact for technical needs and queries from key enterprise customers in NA.
  

• Product Adoption & Expansion Support:

  Guide customers in adopting platform features and integrating new modules aligned to their business goals.
  

• Issue Resolution & Risk Mitigation:

  Proactively identify technical risks, troubleshoot issues, and coordinate with internal teams for timely resolution.
  

• Customer Advocacy:

  Represent customer needs internally by influencing product roadmaps and advocating for relevant enhancements.
  

• Insights & Reporting:

  Provide regular solution performance updates, usage insights, and optimization recommendations to client stakeholders.
  

• Upsell Support:

  Support Sales and Customer Success teams in identifying upsell opportunities by aligning technical possibilities with business needs.
  

Ideal Candidate Profile

• Experience:

  6–10 years in a technical customer-facing role such as TAM, Solutions Engineer, or Implementation Manager in a SaaS/enterprise software environment.
  Prior experience working with customers in logistics, transportation, or supply chain domains is highly desirable.
  

• Technical Skills:

  Strong grasp of APIs, cloud platforms, system integrations, and enterprise data workflows.
  Ability to translate business requirements into scalable technical solutions.
  

• Customer Orientation:

  Proven success in managing complex customer relationships with enterprise clients. Comfortable presenting to technical and non-technical stakeholders alike.
  

• Communication:

  Excellent written and verbal communication skills with a structured, consultative approach.
  

• Location & Time Zone:

  Based in North America. Able to work with cross-functional global teams across time zones.

Why Locus?

• Shape how global enterprises automate logistics operations at scale.
  

• Collaborate with a world-class team of engineers, solution experts, and product leaders.
  

• Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.