Business Development Operations Manager

About The Lisinski Law Firm

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

About the role

The Business Development Operations Manager will play a critical role in driving efficiency, standardization, and performance across the Business Development team. This individual will oversee a team of operational specialists, ensure the successful intake and implementation of projects, and foster a culture of continuous improvement through Lean principles. The ideal candidate is a process-driven leader with a proven track record of monitoring KPIs, streamlining workflows, and enabling teams to deliver results consistently.

What you'll do

Key Responsibilities

• Team Leadership & Oversight

• Manage, mentor, and develop operational specialists to ensure high performance and professional growth.

• Foster a culture of accountability, collaboration, and operational excellence.

• KPI Management & Reporting

• Define, monitor, and analyze key performance indicators for the Business Development team.

• Implement operational strategies with the Business Development specialists when KPIs are not being met.

• Provide actionable insightstoleadership to drive data-informed decisions.

• Develop reporting dashboards and standardized performance tracking tools.

• Project Intake & Implementation

• Oversee the intake process for new projects, ensuring proper scoping, prioritization, and resource allocation.

• Lead cross-functional coordination to implement projects on time, within budget, and aligned with strategic objectives.

• Serve as a point of escalation to resolve roadblocks and ensure smooth execution.

• Process Improvement & Standardization

• Lead Lean process improvement initiatives to eliminate inefficiencies and enhance productivity.

• Build, document, and implement standardized workflows, tools, and best practices across the team.

• Promote a culture of continuous improvement and operational consistency.

• Strategic Support

• Partner with senior leadership to align operations with long-term business development goals.

• Identify opportunities for innovation and scalability in operations.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field;Master’sdegree preferred.

• 5+ years of experience in operations, business development, or project management, with at least 2 years in a leadership role.

• Strong background in KPI tracking, performance management, and reporting.

• Experience leading Lean or Six Sigma process improvement initiatives.

• Proven success in managing multiple projects simultaneously in a fast-paced environment.

• Excellent leadership, coaching, and people development skills.

• Strong communication and collaboration abilities across all levels of the organization.

• Proficiency in project management and data analysis tools (e.g.,ASANA,Salesforce,Power BI, Tableau, Excel).