We are seeking a Service Desk Manager to lead and optimize the support operations for ShareDo, a global service desk. The ideal candidate will have a strong grasp of best practices in support operations and a proven track record of managing a global service desk.
Requirements
- At least 5 years of experience in managing a global service desk
- Proven success in managing and optimizing service desk operations across multiple regions
- Passion for customer service excellence, continuous improvement, and operational efficiency
- Ability to adapt strategies to meet the needs of different regions as the service desk expands
- Strong grasp of best practices in support operations, including service level agreements (SLAs), ticket management, and performance metrics
- Ability to lead, mentor, and develop the service desk team
- Excellent communication skills, with the ability to simplify complex concepts and articulate them clearly
Benefits
- Competitive, equitable salary
- Top-tier health benefits and dental coverage
- Hybrid work environment
- Flexible time off policy
- Pension contribution
- Clioversary recognition program