United States onlyAlternate Locations: Work from Home
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 72905
The Role at a Glance
This position will be responsible for data protection technology and platform delivery, and operational tasks within a core infrastructure organization. This specialist position will perform and deliver on routine data protection implementation and support assignments/projects while simultaneously leveraging and applying knowledge to administer the data protection infrastructure and service portfolio.
What you'll be doing
- Responsible for the engineering delivery of initiatives and operational support tasks related to the enterprise data protection technologies and platforms. This includes installation, configuration, and sustainment of Dell Power Protect Data Manager (PPDM) and Dell Networker backup and recovery software platforms.
- Responsible for troubleshooting enterprise data protection infrastructure, services, backup system(s) network connectivity, and performance issues to resolution, completely and accurately documenting all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, problem and change management system.
- Responsible for reviewing, identifying, and escalating required issues and incidents to the 3rd level team, when required to ensure the most expedient resolution for the business, capturing and documenting all learnings to build and expand our process and incorporate into the data protection service delivery and operations.
- Maintains knowledge on current and emerging developments/trends for data protection technologies and platforms and assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
- Promotes and enhances data protection and core infrastructure organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
- Performs and delivers on routine data protection assignments/projects while simultaneously leveraging and applying knowledge of their assigned area(s) of responsibility including operational stability and capacity management. This includes working directly with the IT Service Desk, infrastructure, and business support teams to validate, confirm and assess data protection infrastructure and functionality.
- Identifies and communicates to data protection, management process improvements, cost optimization ideas and tactics that will reduce workloads or improve quality for the data backup and recovery functionality.
What we’re looking for
- 4 Year/Bachelor's degree (or equivalent) in Information Technology (Minimum Required)
- 1+ years of experience with data protection operations, support and developing and maintaining the relationship with the off-shore team resources. Working with other infrastructure peer teams properly documenting, escalating, and resolving all backup and recovery issues. (Required)
- 1+ years of experience with enterprise compute platforms, operating systems and required system and data backup and recovery software agents and functionality. Operating system familiarity and basic navigation (Preferred)
#DICE
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
A clearly defined career framework to help you successfully manage your career
Leadership development and virtual training opportunities
PTO/parental leave
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
Pay Range: $67,000 - $100,700
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.
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