Inside Sales & Training Associate

About CEFALY Technology

Founded in 2008, CEFALY Technology is transforming migraine care with innovative, drug-free, and non-invasive therapeutic solutions. Our mission is to solve the persistent problem of migraine through advanced neuro-therapeutic technology

.

Our flagship device, the CEFALY DUAL, is an external Trigeminal Nerve Stimulator (eTNS) that delivers controlled electrical impulses through a self-adhesive electrode placed on the forehead to stimulate the trigeminal nerve—helping reduce the frequency and intensity of migraine attack

s.In 2020, CEFALY DUAL became the first device of its kind available over-the-counter (OTC) in the United States. To date, CEFALY has helped treat over 2 billion migraines worldwide, and we continue to expand access to safe, effective, drug-free migraine car

e.
Position Overv

iew

The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages with healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experie

nce.

In addition to inside sales responsibilities, the Associate travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role works collaboratively with Inside Sales Representatives, Regional Trainers, Product Management, Customer Service, and Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs. Other duties may be assigned as required to support organizational object

ives.
Key Responsibi

• lities
  Serve as the main interface for institutional customers through phone, email, and video confer
• encing.Act as the primary customer contact for assigned ac
• counts.Conduct customer discovery and coordinate follow-up training with Cefaly Regional Tr
• ainers.Travel on-site to provide high-quality training to healthcare pro
• viders.Schedule and follow up on Regional Trainer in-service me
• etings.Process and track customer orders accu
• rately.Work collaboratively with Customer Service to resolve questions, issues, and comp
• laints.Use initiative to improve personal skills and departmental pro
• cesses.Convert prospects into active cus
• tomers.Works collaboratively with Inside Sales Representatives & T
• rainersRepresent CEFALY Technology at trade shows and medical confe
• rences.Adapt to evolving business needs and take on other duties as re
• quired.Generate new leads and maintain accurate contact information in Sale
• sforce.Perform additional duties as as

signed.
Knowledge, Skills, and A

• bilities
  Strong business acumen and sound professional
• judgment.Excellent communication skills in written and spoken English, including grammar and professio
• nal tone.Proficiency with Microsoft Excel, Word, and
• Outlook.Solid organizational and time-managemen
• t skills.Experience using a CRM system; Salesforce p
• referred.Ability to navigate remote customer environments and facility e
• ndpoints.Experience with VA Medical Centers i
• s a plus.Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not
• required.Familiarity with migraine treatment, clinical environments, or medical terminology is be

neficial.
Personal

• Attributes
  Reliable, dependable, punctual, and detai
• l oriented.Highly organized, with demonstrated ability to manage multiple priorities and meet
• deadlines.Strong interpersonal and communicat
• ion skills.Solution-oriented, accountable, and col
• laborative.Motivated and eager to learn; open to ongoing training and d
• evelopment.Demonstrated initiative and willingness to take ownershi

p of tasks.
Education &

• ; Experience
  Bachelor’s degree or equivalent experience in a medical, life sciences, or related hea
• lthcare fieldMedical or clinical background is required, including experience in medical device, pharmaceuticals, or healthcare sales, or prior clinic
• al experience1–3 years of inside sales experience in a medical, biotechnology, or technology fie
• ld preferred.Proven understanding of clinical environments and medica
• l terminologyCandidates with relevant internships or strong transferable skills will also b

e considered.
Compensation

• & Benefits
  Salary range is $90,000 - $110,000 annually base
• d on experienceHealth insurance (80%
• employer-paid)Employer-paid De
• ntal and VisionIRA with company match (no
• vesting
• period)Paid PTOPaid c