Inbound Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Biotechnology

Why Consider This Job Opportunity

• Competitive compensation
• Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, and paid maternity and paternity leave
• Employee discounts and exclusive promotions
• Recognition programs, contests, and company-wide awards
• Collaborative work culture recognized as one of the Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What To Expect (Job Responsibilities)

• Enroll qualified patients into patient support programs and other manufacturer offers
• Triage callers to the appropriate resources and provide program-level information
• Intake product quality complaints or adverse events
• Pre-screen potential volunteers for enrollment into clinical/medical research trials
• Maintain excellent quality standards for all client programs by adhering to program scripts and guidelines

What Is Required (Qualifications)

• Associate's Degree or equivalent work-related experience
• Minimum of 2 years work experience in a call center setting preferred
• Excellent verbal, written, and listening communication skills
• Competency with a computer keyboard and mouse
• Pleasant telephone manner

How To Stand Out (Preferred Qualifications)

• Bachelor's degree preferred
• Experience working remotely preferred

#Biotechnology #CallCenter #Healthcare #CareerOpportunity #GreatPlaceToWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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