Agency Segment Lead

Job Title: Agency Segment Lead

Job Location: New York, United States of America

Job Location Type: Home-based

Job Contract Type: Full time

Job Seniority Level:

Role Summary

The Agency Segment Lead is responsible for defining and driving the agency segment strategy while ensuring exceptional client service, delivery excellence, and commercial performance. This role helps quarterback a group of internal professionals supporting pharmaceutical and agency clients and serves as a senior strategic partner to clients, internal delivery teams, and go‑to‑market stakeholders.

The Agency Segment Lead combines hands‑on client leadership and operational rigor with strategic storytelling and growth enablement, ensuring clients derive maximum value from IQVIA Digital’s agency offerings while contributing to long‑term segment growth and profitability.

Key Responsibilities

Segment & Client Strategy

• Develop and own the agency segment strategy across pharmaceutical clients, including large pharma, key accounts, and emerging biotech.

• Partner with clients to understand evolving needs and translate business objectives into integrated agency solutions.

• Monitor industry trends, competitive dynamics, and client requirements to inform strategy, positioning, and solution evolution.

• May provide input into regional and local client service and agency strategy.

Client Relationship Management

• Oversee and expand a portfolio of agency clients, ensuring high satisfaction, retention, and measurable impact.

• Serve as a senior advisor and trusted partner, maintaining strong executive‑level client relationships.

• Perform regular, in‑depth assessments of client needs to ensure alignment with agency services and value delivery.

• Ensure clients obtain maximum value from IQVIA Digital’s agency products and services.

Delivery & Operational Leadership

• Coordinate with the team of account managers and delivery professionals, providing insight into how to improve the customer experience

• Help to ensure a seamless flow of client needs throughout the delivery process, balancing timelines, resources, and risk.

• Contribute to complex, multi‑discipline projects requiring strong coordination and oversight.

Commercial Enablement & Growth

• Partner with account management and sales teams to support pricing, scoping, and packaging of agency solutions.

• Support strategic account planning, business development efforts, and major client pitches or innovation days.

• Contribute to the creation and maintenance of agency positioning materials, case studies, and client references.

• Help enable GTM teams through training on agency offerings, narratives, and client presentation materials.

Strategic Storytelling & Enablement

• Develop executive‑ready narratives that articulate IQVIA Digital’s agency vision, capabilities, and proof points.

• Build and deliver compelling presentations for client meetings, innovation sessions, and senior‑level engagements.

• Lead or support training for internal teams on core agency presentations, products, and service expectations.

Customer Experience & Continuous Improvement

• Champion a client‑centric mindset across agency engagements.

• Leverage data and analytics to measure success, identify opportunities, and inform continuous improvement.

• Drive change management and process improvements to enhance efficiency, quality, and scalability across the segment.

Qualifications

• Bachelor’s degree.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.