Regional Operations Manager, Aged Care (NSW). Permanent Full Time - Newcastle

About the Organisation
Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Provide leadership to a growing team focusing on client outcomes, quality, standards, growth, and performance of our in-home/community aged care services across NSW. This role would suit someone who has the drive and commitment to take our client focussed aged care programs to the next level.

The successful candidate will have the opportunity to lead and grow our newly established aged care footprint in Newcastle as well as contribute to the continued uplift and growth of Aged Care across other areas of New South Wales

This role would suit someone who is an experienced community services leader, has strong financial understanding, commercial acumen and relationship building skills. This is a permanent full-time position which will be based in Newcastle with hybrid work from home arrangements.

Key responsibilities

• Develop yearly growth and marketing plans for NSW aged care for new customer business and becoming employer of choice
• Network and develop strategies to identify opportunities for sustainable growth
• Provide evidence-based information to inform a nationally consistent marketing strategy
• Implement local business development strategies that contribute to the positive and sustainable growth and diversification
• Ensure long term sustainability of funding for core programs through innovation, outstanding service delivery, effective promotion and strategic relationship management
• Monitor, coach, support, motivate and develop team members
• Provide coaching, support and advice on complex client needs, service delivery issues and critical incident response
• Drive change and a culture of continuous improvement within teams
• Maintain and develop positive and professional working relationships with key stakeholders and partners

Skills & experience

• Degree qualification in Human Services or related discipline
• Experience in a business development role within Community Services, Health or similar
• Understanding of Aged Care Reforms – Support@Home
• Proven record of driving growth and performance in regions
• Demonstrated leadership skills
• Able to demonstrate a commitment to the care and protection of service users
• Demonstrated experience in creating positive change of teams
• Demonstrated ability to manage services and programs within a budget
• Ability to support and lead organisation-wide initiatives that support Life Without Barriers’ Purpose and Values
• The ability to work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies
• Current driver’s licence

Successful candidates will be required to clear probity checks including National Criminal History Record Check.

Benefits

• Diverse role with opportunity to grow business and see success
• Demonstrate your imagination and make an impact
• Join a sector focussed on growth and positive outcomes for older Australians
• Flexible, hybrid work from home opportunity
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a choice of gyms and pools across your area)

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Rianne Gifford at [email protected]

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Wednesday the 23rd of April, 2025