Senior Solutions Engineer

Join the team that's transforming the digital accessibility industry! We help enterprise customers create inclusive web, mobile, and product experiences through accessibility testing, evaluation, and remediation—allowing organizations to enhance the digital experience for people with disabilities, comply with regulatory and statutory accessibility standards, and project an inclusive and disability-friendly presence. We deliver sustainable impact with our comprehensive approach to solutions designed to make the digital world accessible!

How You Support Our Growth

As a Senior Solutions Engineer, you will play a pivotal role in driving the technical aspects of Level Access's sales processes. Reporting to our Head of Solutions Engineering, you will act as a seasoned technical expert on our products and how they integrate with client systems and processes. Your expertise will directly enhance the success of our product, marketing, and sales efforts.

Key Responsibilities

• Communicates Effectively: Effectively present to larger and diverse audiences. Encourage open dialogue and diverse opinions. Provide clear and actionable feedback. Bridge communication between different teams.
• Customer Focus: Proactively identify underlying customer needs and opportunities. Exceed customer expectations with innovative solutions. Cultivate strong, trust-based relationships.
• Situational Adaptability: Easily shift strategies in sophisticated situations. Coach others on adapting to different scenarios. Demonstrate flexibility in leadership style.
• Drives Results: Regularly exceed performance targets. Motivate and assist others in achieving their goals. Persist despite challenges.
• Collaborates: Facilitate collaboration across teams and departments. Encourage knowledge sharing and collective problem-solving. Build a strong network within the organization.
• Action Oriented: Proactively seek opportunities for improvement. Tackle complex problems with confidence and minimal guidance. Encourage others to take decisive action.
• Connect directly with customers to guide discovery conversations and deeply understand their needs, goals, and pain points.
• Serve as a product evangelist and subject matter expert to our technical community.
• Solicit and log client feedback, collaborating with product management to steer our technical roadmap appropriately.

Required Qualifications

• 5+ years' experience in a technical solutions/sales role or equivalent.
• Proven ability to communicate effectively with large and diverse audiences.
• Strong understanding of CI/CD practices and Agile methodologies.
• Excellent communication and presentation skills.
• Natural curiosity and inquisitiveness; skilled at asking the right questions during client discovery phases.
• Experience managing multiple complex projects and collaborating with various team members concurrently.
• Willingness to travel up to 30% as needed.

Desired but Not Required Qualifications

• Deep knowledge of digital accessibility and disability inclusion.
• Understanding of regulations related to digital accessibility (e.g., Section 508, ADA).
• Familiarity with WCAG 2.1 AA requirements.
• Expertise in front-end web technologies (HTML, CSS, JavaScript frameworks).
• Experience with automated testing technologies (Cypress, Webdriver IO, Cucumber).
• Experience with native mobile application development (iOS or Android)

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.