United States onlyWho We Are
Highlight is the definitive product intelligence platform enabling brands to create products people love. Powered by a proprietary community, seamless logistics, expert research methodologies, and AI-driven analytics, Highlight’s platform is purpose-built for modern physical product teams and trusted by leading brands, top retailers, and emerging innovators alike. The Highlight platform delivers high-impact insights with unmatched quality across every stage of the product innovation lifecycle—from early ideas and prototypes to in-market renovation—empowering teams to act quickly and bring winning products to market with confidence.
We are focused on bolstering our team of functional experts whose contributions will deepen relationships with core customers, defend the unique value we’re providing today, and propel future growth by embedding research expertise into our software.
In this role, as a part of our Operations team, you will be responsible for complex screener and survey programming and final data deliverables. The ideal candidate comes with an understanding of research best practices, high accuracy and attention to detail, clear and concise communication, and a proactive approach to finding and solving problems. This role is ideal for someone passionate about research design, skilled in survey programming, and motivated by a blend of operational and technical tasks.
Your Impact
- Survey Programming: a technical expert specializing in designing and implementing surveys that gather critical data for Highlight’s customers. You will program and deploy surveys using Alchemer, Typeform, or other survey vendors. Design complex survey logic and customizations (i.e. redirects, custom variables, typing tools, etc) to meet specific project and customer needs.
- Research Design and Survey Writing: design surveys according to objectives and clean data needed for analysis; make suggestions for decisions and direction on survey design and statistical analysis
- Insight Generation and Deliverable Creation: analyze results to generate meaningful insights, with the ability to analyze qualitative and quantitative data to address client needs. Process and clean data, preparing it for analysis and ensuring it aligns with research objectives—Recode variables and structure raw datasets to ensure data integrity and accuracy.
- Programming and Deliverable Quality Check: Perform data validation and quality control checks to ensure that all data is accurate and complete. Troubleshoot and resolve any data-related issues that may arise during the programming, study setup process, and once the survey is live in monitoring data collection.
- Process Standardization: Enforce standard operating procedures to ensure consistency and efficiency across all tasks. Uncover opportunities to standardize our process further.
- Advocacy for Feature Enhancements: Partner with the Customer Enablement & Research Teams to advocate for software feature enhancements to improve project operations that ultimately lead to higher data quality and improved on-time delivery of results to customers.
- Problem-Solving and Action Plans: Identify root causes of project issues, develop alternative solutions, implement action plans, and communicate updates to project teams and vendors.
About You
- A minimum of 3 years of experience at a market research agency or software company
- Experience developing surveys for quantitative primary market research purposes – ability to create crosstabs, pivot tables, and organize data in a way that enables insight extraction
- Strong expertise in survey software like Qualtrics, Alchemer, Forsta, SPSS Data Collection, and QuestionPro; capable of programming complex surveys with custom logic and design; experience using Microsoft Excel & SPSS for data manipulation and reporting; Nice to have: experience using other tabulation softwares such as spss, tableau, mtab, compusense, etc + familiarity with programming languages such as HTML, CSS, JavaScript, and Python.
- Strong organization skills, with the ability to prioritize tasks and meet deadlines.
- Comfortable working both autonomously and collaboratively in a fast-paced environment.
- Analytical and possesses excellent problem-solving skills, with the ability to translate data into actionable insights and storytelling reports.
- Detail-oriented with a commitment to accuracy and quality in research and analysis.
- Able to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.
- This is a remote role, with a preference for candidates based in Pacific or Mountain time zones. We welcome applicants from other U.S. time zones as well.
Benefits
- Health insurance (medical, dental, vision) with 100% of employee premiums covered
- Unlimited PTO
- Flexible, remote WFH culture
- Access to the iconic Hearst Tower & its facilities in NYC (should you choose to ever be in person)
- Based on previous experience and skillset, the starting salary range for this position: $75,000 - $93,000 annually
You don’t need to meet every qualification listed to apply—we value potential, curiosity, and diverse perspectives. At Highlight, we believe that innovation thrives when different experiences and ideas come together. We’re committed to building an inclusive team where individuals of all backgrounds - including but not limited to - race, age, gender identity and expression, sexual orientation, national origin, religion, disability, veteran status, and more—feel empowered to contribute and grow.
If you’re a critical thinker who’s not afraid to challenge assumptions, we’d love to hear from you. We’re a passionate, supportive team that puts Humans First, cares about each other, and yes—we take our tacos seriously. 🌮
