Customer Operations Lead (f/m/x)

lemon.markets provides API-first infrastructure enabling FinTechs, Banks and Wealth Managers to launch compliant investment products.

lemon.markets

Employee count: 51-200

Germany only

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As the Customer Operations Lead, you will ensure lemon.markets delivers a fast, reliable, and compliant customer lifecycle so our partners can launch and scale investment products with confidence. You'll lead Customer Ops, KYC Ops, and AFC Ops and make sure day-to-day operations run smoothly while meeting regulatory expectations.

Requirements

Multi-year operations experience in a regulated environment (FinTech/Banking) having hands-on expertise across Customer Service Ops, KYC Ops, and AFC Ops.
Proven people leadership experience (coaching, performance management, hiring and capability building).
Strong track record in performance management (SLA steering, QA frameworks, backlog & capacity planning).
Excellent cross-functional stakeholder management with Product & Engineering (requirements, change management, rollouts) and experience working with a 2nd Line of Defense.

Benefits

Flexible working hours
Hybrid work setup
Grow with us
People & culture
Perks & benefits
Workation

Apply now

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About the job

Apply before

Jun 16, 2026

Posted on

Apr 17, 2026

Hiring timezones

Germany +/- 0 hours

Job categories

Customer Operations Manager Customer Success Operations Manager Customer Operations Team Manager Customer Care Operations Manager Head Of Customer Experience Operations Operations Lead

Skills

Customer Operations KYC Operations SLA Management Backlog Management Capacity Planning Stakeholder Management Change Management Leadership Hiring Make

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About lemon.markets

Learn more about lemon.markets and their company culture.

View company profile

We're building the infrastructure that powers investment products across Europe, enabling anyone to become an investor. Our API-first platform abstracts away the messy complexities of brokerage infrastructure - technical, operational, and regulatory - so FinTechs, banks, and software companies can launch compliant investment products in weeks rather than months.

We experienced firsthand how broken the brokerage infrastructure is. Building an investment product used to be expensive, challenging, and cumbersome. We're on a mission to fix this by shielding our partners and their customers from the underlying complexity. Our goal is to open 100 million brokerage accounts in the next decade, democratizing access to capital markets and making investing seamlessly accessible to everyone.

Apply now

Please let lemon.markets know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jun 16, 2026

Posted on

Apr 17, 2026

Job type

Full Time

Experience level

Mid-level

Location requirements

Germany

Hiring timezones

Germany +/- 0 hours

Job categories

Customer Operations Manager Customer Success Operations Manager Customer Operations Team Manager Customer Care Operations Manager Head Of Customer Experience Operations Operations Lead

Skills

Customer Operations KYC Operations SLA Management Backlog Management Capacity Planning Stakeholder Management Change Management Leadership Hiring Make

Browse similar jobs

Claim this profile

lemon.markets

Company size

51-200 employees

Founded in

2020

Chief executive officer

Max Linden

Markets

Brokerage as a Service (BaaS)Investment Infrastructure APIs Capital Markets Securities Trading & Execution WealthTech Investing Platforms Embedded Finance RegTech Compliance Infrastructure Banking Technology (B2B)B2B SaaS Developer Platforms Fintech

Employees live in

Germany

View company profile

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