Underwriting Operations Specialist

About the Role

We are seeking an Underwriting Operations Specialist to join our growing operations team and play a critical role in providing superior support to the Underwriting and Operations Units. As the Underwriting Operations Specialist, you will work closely with Underwriting Assistants and Underwriters on Ledgebrook products. The role will give you an in-depth understanding of multiple insurance products in the US market.

This is an exciting opportunity to combine your insurance expertise with strong customer focus. With the team's and company's growth, the role will offer a fantastic opportunity for personal development and broader responsibilities on pre and post-bind sides of insurance contracts. Ledgebrook prides itself on its open and transparent culture which will give you great exposure to everyone in the company.

Since Ledgebrook recently entered the Polish market, you will play an integral role in the company's long-term success.

Experience:

As a future Ledgebrook Underwriting Operations Specialist, your experience and qualifications should include:

• Prior general/technical underwriting support experience across various lines of business and coverages.
• Experience in submission process management, including review for completeness to handle or facilitate account clearance and set-up.
• Understanding of basic underwriting data analysis to execute submission triage activities, i.e. review submission information in relation to underwriting appetite and guidelines to assist underwriting staff with eligibility determination and prioritization of opportunities.
• Ability to obtain required information from brokers, organizing/maintaining file documentation and facilitating transactions with other underwriting support resources.
• Strong organizational skills with the ability to balance multiple tasks/projects to focus on key priorities and deadline achievement.
• Understanding of company appetites and delegated underwriting authorities.

About you

Here at Ledgebrook, we are passionate about creating a team that is on a continuous learning journey and that shares our excitement about building a company from the ground up. Some of the characteristics we hold dear are:

• A passion to deliver a world-class customer service experience to both internal and external customers.
• Intellectual curiosity and desire to innovate processes/procedures versus being satisfied with the status quo.
• A desire to continue learning through on-the-job mentorship or formal educational/training opportunities.
• Agile prioritisation skills coupled with a keen sense of urgency that seeks to balance getting it right versus getting it done right now.
• A strong drive and desire to win together as a high-performing team.
• A moral compass to “do the right thing, period”, with zero tolerance for toxic behaviours.

Requirements

Must haves

• Excellent English written and verbal communication skills.
• Proven experience in Insurance Industry.
• Experience in building successful relationships with various stakeholders at all levels.
• Strong customer focus and ability to work in a fast paced environment.
• Comfortable with MS Office Suite and Google Workspace applications.
• Excellent problem-solving skills and the ability to drive initiative.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Self-driven skills and a sense of responsibility for the entrusted tasks.
• Demonstrated attributes of attention to quality and self-discipline.

Nice to haves

• Prior startup experience.
• Bachelor’s or Master’s degree in Economy; Finance; Business Affairs or a related field.

Benefits

• Competitive salary and meaningful equity ownership
• Remote work, flexible hours
• Unlimited time off policy
• Ownership, autonomy, purpose