CRM Administrator (Remote, Europe)

What you'll do and how you'll make an impact:

Learning is the only human superpower. It’s a gateway through which knowledge becomes a virtue, a value, a product, a skill, a prerequisite, a motive, and a competitive advantage.

LearnWorlds’ vision is to enable individuals, businesses, and communities to leverage the power of learning, improving lives and cultivating a brighter, more resilient future for everyone.

Our mission is to stand out as the ultimate adaptable e-learning solution, tailored to meet the diverse, advanced and intricate business models of contemporary organizations.

We are committed to delivering unmatched flexibility in our offerings, ensuring that businesses, individuals, and communities can effortlessly embrace knowledge empowerment as a cornerstone of their growth and success.

The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. Today, LearnWorlds has c.11.000 customers in more than 150 countries and our team is fully remote. However, we also offer the option of working from the office for those who want to mix things up. We have offices in Athens, Crete, and Limassol.

Role Purpose

LearnWorlds is seeking a detail-oriented, technically capable CRM Administrator to own and evolve our HubSpot CRM instance across marketing, sales, and customer success. You will play a critical role in enabling go-to-market teams to execute efficiently, aligning systems with business goals, and improving lead management, campaign execution, and reporting accuracy. This is a key operations role embedded within the Revenue Operations function, helping drive scalable processes and data integrity. You will collaborate cross-functionally with Sales, Marketing, Product, and CX to support a high-performing commercial engine.

Key Responsibilities

• Own the day-to-day administration of HubSpot, including user management, workflows, properties, and integrations
• Maintain CRM data hygiene and governance to ensure accuracy, deduplication, and segmentation integrity
• Support Marketing Ops and Demand Gen teams in campaign setup, lead routing, and lifecycle automation
• Partner with Sales Ops to continuously refine lead scoring, funnel stages, and pipeline visibility
• Build and optimize reports and dashboards across GTM teams to track KPIs, velocity, and conversions
• Troubleshoot CRM issues and coordinate solutions with internal stakeholders and external vendors
• Document CRM processes, field mappings, workflows, and standard operating procedures
• Implement rules for lead deduplication, disqualification, and source attribution to support forecasting
• Support integration of third-party tools (e.g., Clearbit, Segment, Zapier, Influ2) into HubSpot
• Collaborate with Product and CX teams to improve trial tracking, support-sourced lead handling, and customer lifecycle data

Requirements

• 3+ years of hands-on experience administering HubSpot or similar CRM platforms (e.g., Salesforce, Zoho)
• Proven ability to create, manage, and document complex workflows and automation logic
• Deep understanding of lead lifecycle, B2B funnel management, and CRM best practices
• Proficiency in data validation, deduplication, segmentation, and database management
• Experience supporting both inbound marketing and sales-led motions
• Strong analytical skills; ability to build actionable reports and dashboards
• Comfortable working cross-functionally with marketing, sales, product, and customer success teams
• Excellent attention to detail, process orientation, and communication skills

Good to have:

• HubSpot certifications in Marketing Hub, Sales Hub, or Operations Hub
• Familiarity with tools like Segment, Zapier, BrandVerity, or data enrichment APIs
• Experience with RevOps functions in a SaaS or PLG environment
• Understanding of GDPR and data privacy best practices for CRM systems
• Previous involvement in CRM migrations or implementing cross-system integrations
• Experience supporting international GTM efforts (multi-region lead routing, field mapping, etc.)

Benefits

• Private life and health insurance plan
• Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
• Your personal annual training budget
• An annual home office allowance to set up your personal space
• Company laptop
• 23 days of paid time off
• 3 early summer Fridays in July and August
• A free LearnWorlds School to build and sell your own courses
• Work in one of the globally top 5 e-learning courses platform
• An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Annual company retreats (see the video of our latest retreat).