Account Manager

ABOUT THE ROLE

The Account Manager is responsible for owning and strengthening client relationships, serving as a strategic partner to influence local business activities and drive long term value. This role manages key accounts with a focus on client adoption, satisfaction, retention, and overall growth. In addition to relationship management, the Account Manager proactively identifies upsell and expansion opportunities, delivers ongoing client reporting and performance analysis and provides strategic insights to ensure clients are maximizing the value of our solutions.

What you’ll do:

• Manage customer relationships & projects including setting up customers' tools and providing training.

• Ensure that contracts and invoicing are always up-to-date and accurate.

• Produce ad-hoc reports to provide customers with quantitative & qualitative insights.

• Be proactive in presenting new platform features and/or new types of reports/analysis to customers.

• Compile coverage monitoring analysis and producing reports in both Excel and Powerpoint format focusing on different aspects of strategies implemented by the clients and cross-checking KPI results.

• Liaise with internal teams to ensure accuracy of data and deliver feedback to product teams and to help prioritize projects and shape product roadmap.

• Participate in transversal team projects on a regular basis.

• Anticipate and monitor account issues, troubleshoot and ensure problems/issues are dealt with swiftly and appropriately.

• Support clients with their day-to-day activities, including ongoing configuration of platforms, alerts and reports.

• Deliver customer enablement training for best practice use of the Launchmetrics/DMR tools and platforms.

ABOUT YOU

Who You Are:

• Previous experience in customer-facing roles.

• You have the ability to perform within a fast-paced, multi-priority setting.

• You are a customer-first mentality; the ability to empathize and build customer loyalty.

• You have strong critical thinking, analytical, and complex problem-solving skills.

• You are a highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive.

• You are proficient working with both Microsoft Excel and Powerpoint.

Extra Credit:

• You have experience working in the Fashion, Luxury or Beauty industry.

• You have exposure to global customers and an understanding of international markets.

• You have experience with delivering on-site training and webinars strongly preferred.

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

ABOUT THE ACCOUNTS TEAM

The Accounts department is responsible for creating strong long term relationships with customers. The Accounts team works diligently to retain the client's business as well as identifying new business opportunities among existing customers. The mission is to showcase the great value and power our suite of products, services and insights can bring to the marketing departments behind the world’s biggest and best Fashion, Luxury and Beauty Brands.

OUR RECRUITMENT PROCESS

1. Intro Call

2. Meet & Greet

3. Skills Assessment

4. Culture Fit Interview

5. Leadership Interview

WHY YOU’LL LOVE LAUNCHMETRICS

We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.

OUR COMMITMENT

Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

The anticipated annual salary for this role is $ 75,000. We establish standardized compensation ranges for all U.S.-based positions based on function, level, and geographic location, with benchmarking against comparable growth-stage companies.