Service Coordinator

Job Description

LanguageLine OnSite

Job Description – Service Coordinator

Position

Service Coordinator

Reports to:

Manager, Client Support

Pay structure:

Salary, Full Time

Major Responsibilities:

• Match interpreters to assignments based on skill levels, locale, and ratings

• Analyze interpreter schedules daily

• Assist customers with adjustments to assignment requests

• Keep Manager and Lead Service Coordinator advised of any issues

• Support OnSite Services’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction

Essential Job Functions:

• Notate any interpreter and customer conversations that pertain to the request/assignment

• Assist with special projects and tasks

• Ensure that customer notification deadlines are met

• Fill in for Team Members as needed

Skills and Qualifications:

• Excellent customer service skills

• Excellent verbal and written communication skills; effectively using interpersonal communications including tact and diplomacy

• Strong analytical skills, high attention to detail, excellent troubleshooting skills, and creative problem solving skills

• Ability to maintain high contact with interpreters and customers

• Ability to multi-task and work in a fast paced environment

• Ability to be self-motivated and self-directed and think and act independently while also being team oriented

• Demonstrated computer proficiency

• Work ethic with a focus on attendance

• Ability to receive and apply constructive feedback

Education and Experience:

• High School Diploma or equivalent

• Experience in scheduling or staffing is preferred but not required

Owner: Manager, Client Support

Approver: Director, OnSite Services

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)