Manager, Sales Excellence

Job Description

Job Title: Manager, Sales Excellence

Department: Marketing

Reports To: Vice President, Product Marketing & Client Success

Classification: Exempt

Management Level: Senior Manager

Work Location: United States (Remote)

Overview

The Manager, Sales Excellence, is responsible for designing, governing, and continuously improving how LanguageLine sells. This role goes beyond traditional sales training to own sales motion design, ensuring that sales methodology, messaging, content, and seller behavior are tightly aligned and consistently executed across the buyer journey.

This leader will translate sales strategy and methodology into clear narratives, official sales collateral, presentations, talk tracks, and training experiences that enable sellers and client-facing teams to execute effectively in complex, high-stakes customer environments.

The role manages two direct reports and works in close partnership with Sales, Marketing, Sales Operations, and Client Success to drive measurable improvements in seller effectiveness and revenue outcomes.

Key Essential Functions

Revenue Enablement & Sales Motion Design

• Own the design and execution of LanguageLine’s sales motion, translating sales methodology into practical seller behaviors, talk tracks, and presentations

• Ensure alignment between training, sales collateral, presentations, and manager coaching

• Define and govern what is considered “official” sales content and messaging

• Establish clear standards for sales narratives across stages, segments, and solutions

Sales Training, Coaching & Seller Readiness

• Lead the strategy, development, and execution of sales and client-facing training programs, including onboarding and continuous learning

• Own the sales manager coaching methodology and ensure it is consistently applied across the sales organization

• Serve as the “coach of the coaches,” enabling sales managers to effectively coach sellers using the established methodology available within the LanguageLine learning management system (Kinetics)

• Translate coaching methodology into practical tools, frameworks, and reinforcement routines for managers

• Ensure training and coaching content reflects real-world selling scenarios and reinforces the sales methodology

• Continuously assess seller and manager performance to identify skill, knowledge, or execution gaps

• Design reinforcement strategies in partnership with sales leaders

Learning Platform & Technology

• Own and optimize the learning management system (Kinetics) and digital enablement tools

• Oversee the design and build of product knowledge training modules within Synthesia

• Ensure learning experiences are engaging, effective, and scalable

Cross-Functional Partnership

• Partner closely with Sales leadership, Marketing, Sales Operations, and Client Success

• Influence without direct authority to drive alignment and adoption

• Support LanguageLine’s Quality Management System (QMS) and continuous improvement efforts

Measurement & Impact

• Define and track metrics that demonstrate enablement impact on revenue outcomes (e.g., adoption, deal progression, effectiveness by sales motion)

• Use data and feedback to continuously refine enablement strategies

Qualifications

Required Qualifications

• Demonstrated experience designing, deploying, or governing sales manager coaching frameworks

• Proven ability to develop sales managers as effective coaches, not just individual contributors

• Comfort serving as a trusted advisor to sales leadership on coaching effectiveness and seller performance

Knowledge, Skills & Abilities:

• Bachelor’s degree

• 10+ years of experience in sales, sales leadership, sales enablement, or related commercial roles

• Proven experience translating sales methodology into real-world seller execution

• Experience owning or governing sales training, messaging, and content

• Strong executive presence and ability to influence senior sales leaders

• Demonstrated success managing people and developing talent

• Deep understanding of adult learning principles and curriculum design

• Experience working with LMS platforms and sales enablement technologies

Preferred Qualifications

• Sales methodology certification (e.g., Kinetics, or similar)

• Experience in complex, enterprise, or regulated selling environments

• Familiarity with Synthesia or similar digital learning/content-authoring platforms

• Background working closely with Marketing and Sales Operations

TP Core Skills Taxonomy

• AI Proficiency

• Collaboration

• Communication

• Critical Thinking

• Data Literacy

• Emotional Intelligence

• Entrepreneurship

• Open-Mindedness

• Process Excellence

• Solution Orientation

Work Environment

Remote

Travel Requirements:

10%

Physical Requirements:

Office Clerical Category

Compliance Requirements

Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)