Software Success Manager

Duties & Responsibilities:

• Support sales with clinical and technical demos of Labcorp software products.
• Provide clinical guidance to sales, internal stakeholders and customers as it relates to software.
• Collaborate with customers, sales and customer success to define, document and refine clinical workflows to incorporate our support tools and other software solutions.
• Monitor and analyze metrics and feedback from clients to identify opportunities to maximize customer success with software solutions and genomic testing.
• Provide and document feedback from customers to advise the product team of potential enhancements and bugs.
• Lead customer training on software solutions for go live and a train-the-trainer approach.
• Partner with S3 Enterprise Project Managers to facilitate implementation/integration projects after an executed contract from Sales.
• Monitor, optimize and refine workflow after the successful implementation project is complete.
• Attend customer business reviews with stakeholders to present success metrics

Preferred Skills & Qualifications:

• Board-certified genetic counselor
• 5+ years’ experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience.
• 1+ years’ experience in project management experience

Requirements:

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field.
• 3+ years’ experience in implementing, onboarding and supporting enterprise solutions with large health systems
• 5+ years’ of demonstrated success in a customer success management, account management or other client facing role

Application Window closes 11/28/2025

Pay Range: $110,000 - $150,000 annually

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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