Interpreter Coordinator

About Us

At Kreato Global, we are a Business Process Outsourcing (BPO) company specializing in providing comprehensive, high-quality language solutions. Our goal is to break language barriers and connect people globally, offering excellence in interpretation services for key sectors such as healthcare, customer service, finance, and more. By joining us, you will become part of an innovative international team dedicated to promoting universal understanding and facilitating communication without borders.

About the Role

As an Interpreter Coordinator at Kreato Global, you bridge the gap between our freelance interpreters and client interpreting requests. You will manage on-site and online assignments with precision, ensuring seamless scheduling and clear communication. To succeed, you’ll need a linguistics background and the logistical mastery to thrive in our fast-paced BPO environment.

Your Primary Responsibilities

Talent Sourcing & Recruitment (Continuous):

• Actively search for, identify, and contact (cold sourcing) qualified interpreters in various cities and states across the U.S.

• Build, update, and maintain a centralized talent database, categorizing profiles by language, geographic location, specialty, and availability.

• Conduct initial interviews and verify candidates' credentials, certifications, and references.

• Negotiate rates and ensure interpreters fully understand policies, payments, and on-site work requirements.

Coordination & Logistics (Daily Operations):

• Act as the primary real-time point of contact for freelance interpreters assigned to on-site and online assignments.

• Manage the calendar, assign shifts, and ensure total coverage of our U.S. clients' daily requirements.

• Resolve last-minute incidents (cancellations, delays, rescheduling, or logistical issues).

• Monitor interpreter performance and manage client feedback.

• Support administrative workflows, such as recording hours and validating information for provider payments.

What We Are Looking For (Requirements)

• Location: Reside in Latin America with a 100% remote-ready setup.

• Language: Bilingual fluency in English and Spanish (C1/C2).

• Education: Studies in Interpretation, Linguistics, Languages, or a related field are required.

• Experience: 1+ year in logistics, recruitment, or project management (Language Services or BPO preferred).

• Industry Expertise: Proven knowledge of the language industry, specifically in providing or coordinating interpretation services.

• Geographic Knowledge: Familiarity with U.S. geography and the ability to manage multiple time zones (EST to PST).

• Technology: Proficiency in MS Office and management software (CRMs, ATS, or internal databases).

Key Competencies for Success

• Problem Solving: Ability to stay calm, think quickly, and resolve logistical contingencies in real-time under pressure.

• Persuasion: Skills in recruitment and cold-calling to attract top-tier interpreters.

• Organization: High level of proactivity, attention to detail, and the ability to manage multiple operational tasks simultaneously.

What We Offer

• 100% remote work.

• Fixed schedule.

• Monthly payment in USD.

• Opportunities for growth and development in a growing international company.

• Excellent work environment.

🚀 Do you feel like this is the challenge you’ve been looking for?

If you meet the profile and are ready to take the next step in your professional career, we want to meet you!
Send your updated CV in English to our Director of Talent Acquisition at sandra.prieto@kreatoglobal.com, ensuring you use the following subject line:

Interpreter Coordinator - (Your Name)