KPI SolutionsKS

Field Service Technician

KPI Solutions provides end-to-end supply chain services and automation to transform clients' distribution operations, offering consulting, design, implementation, and support for flexible and scalable engineered solutions.

KPI Solutions

Employee count: 201-500

United States only

About Kuecker Pulse Integration (KPI)

Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers’ operations. Our talented group of industry experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions that help companies, across a broad spectrum of industry segments, become leaders in their industries. We are equipment agnostic, and our solutions incorporate leading technologies such as mobile robots, automated storage and retrieval systems (ASRS), automated guided vehicles (AGV), goods-to-person technology, sortation, and conveyor. KPI currently has approximately 260 FTEs and $150m revenue with growth expected to double in size (at a minimum) through organic and acquisitive activities.

KPI Field Services are critical to the support and care of our customers. Our Field Service Technicians are the client facing portion of our Lifetime Services Department. Field Service Technicians interface with our customers daily, keeping their systems up and running, ensuring optimal performance.

We are looking for a Field Service Technician to perform all customer support duties and responsibilities relating to KPI products, including preventative maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up assistance, operator maintenance and user training, and promotion of company services as required. When not actively providing field support, our technicians will be training, preparing field activity reports, helping provide hotline customer service for problem resolution, and assisting with continuous improvement initiatives. These positions are ideally based out of our Belton, MO headquarters or around the region.

Essential Job Accountabilities are:

  1. Provide scheduled preventative maintenance to contract customers as assigned.
  2. Provide on-demand corrective, 24/7 emergency, and paid services to customers as required.
  3. Assist with start-up services as needed, working closely with the assigned installation specialists.
  4. Report product quality issues to assigned Field Service Manager and file reports as directed/required.
  5. Train KPI customers on system and maintenance operations.
  6. Assist customers with part orders, consumables, repair and return of defective parts, and requests for information.
  7. Fabrication assistance in KPI shop.

Requirements

  • High School / Trade School graduate or above
  • 1-3 years field service experience preferred.
  • Strong mechanical and electrical knowledge of Material Handling Equipment (MHE).
  • Self-starter with proven organization and problem-solving skills.
  • Strong oral and written communications
  • Ability to read and understand equipment manuals and electrical schematics.
  • Ability to learn and comprehend software programs to assist in the troubleshooting and maintenance of systems.
  • Practice safe work habits and abide by the safety rules in accordance with our client.
  • General knowledge and understanding of PLCs. i.e. inputs and outputs to and from devices.
  • Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly.
  • Ability to use hand and power tools
  • Ability to use forklifts and personnel lifts (scissor lifts and boom lifts)
  • Ability to weld mild steel (optional)
  • Ability to install air piping. Copper or Aluminum (optional)
  • Travel required on average up to 70%.
  • Must be able to lift 75 lbs., walk long distances, and stand for long periods of time

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care Concierge Service
  • 401(k) Retirement Plan (Pre-tax Roth)
  • Company paid Basic Life Insurance, Short-Term Disability Long-Term Disability
  • Voluntary Life ADD Insurance
  • Voluntary Accident, Critical Illness Hospital Indemnity Insurance
  • Pet Insurance
  • Milk Stork Program
  • Wellness Program with gift card redemption and wellness challenges
  • Paid Time Off (Vacation, Sick 10 Holidays)
  • Training Development

    KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

About the job

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Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About KPI Solutions

Learn more about KPI Solutions and their company culture.

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At the heart of KPI Solutions is a mission to partner with clients, providing innovative solutions and expertise that empower their quest for higher performance. The company's culture is built on enabling excellence to drive client success, boost company growth, and establish long-range goals. This is achieved by fostering a shared vision and encouraging innovative approaches to problem-solving. KPI Solutions thrives on enhancing operational strategy by empowering its teams. Their vision is the relentless pursuit of the right solution for each client, ensuring that all investments are cost-justified. This client-centric approach is fundamental to their operations, as they aim to deliver successful projects that enable clients to meet the challenging needs of a fast-evolving market.

KPI Solutions is committed to a data-driven operations strategy that delivers resilient designs. Their technology-neutral approach allows for a blend of automated technologies to create customized solutions tailored to unique client needs. This commitment extends to optimizing warehouse productivity, building resilience in the face of uncertainty, and providing flexibility and agility to adapt as needed. The company values its talented associates and focuses on working alongside them to deliver innovative engineered designs combined with proven automation and robotic technology, intelligent warehouse execution software, and lifetime services. With a history rooted in material handling integration since 1971 (WEPCO) and 1980 (Kuecker Logistics Group), KPI Solutions was officially formed in 2021, bringing together decades of experience to transform distribution operations. They emphasize long-term partnerships and leverage their expertise and creativity to ensure client success.

Employee benefits

Learn about the employee benefits and perks provided at KPI Solutions.

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Family Leave

Eligible employees have access to family leave.

Paid Time Off

Eligible employees have access to paid time off.

Life Insurance

Eligible employees have access to life insurance.

Healthcare

Eligible employees have access to healthcare benefits.

View KPI Solutions's employee benefits
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KPI Solutions

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