Instructional Design Manager (Hybrid)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Instructional Design Manager leads the KnowBe4 Academy Team in creating and managing high-quality learning content within the platform. You provide strategic direction to your team while developing their capabilities to effectively deliver content for our platform. With a track record of leveraging your project management expertise to deliver complex learning initiatives within deadlines, the Academy Manager builds strong cross-functional relationships that drive collaboration and foster a high-performing team culture.

Responsibilities:

• Provide training, leadership, and professional development to the KnowBe4 Academy team, including instructional designers and implementation specialists, and project direction to creative designers.
• Establish and maintain comprehensive content development standards, streamlined workflows, and clear guidelines to ensure high-quality outputs while accommodating the growing volume and variety of the KnowBe4 Academy’s learning initiatives.
• Develop and execute the KnowBe4 Academy initiatives across all ADDIE stages, ensuring timely delivery of quality learning content and meeting project milestones through effective planning and resource management.
• Maintain comprehensive documentation across the content development lifecycle, including strategic planning documents, quarterly content roadmaps, stakeholder input, and completed deliverables.
• Monitor project challenges and resolutions to enhance content delivery efficiency and support ongoing quality improvements.
• Coordinate communication across all involved teams, ensuring stakeholders are regularly informed on content development progress, necessary adjustments, and achievements related to timelines and resource use.
• Champion best practices in online learning methodologies and instructional design principles, continuously evaluating emerging trends and research-backed approaches to ensure educational content meets the highest standards of engagement, accessibility, and knowledge retention.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Management, Communications, Instructional Design, or similar
• 2+ years of experience leading a team of three or more people
• 2+ experience developing instructional content as an instructional designer
• Experience managing complex projects in an educational or digital product environment
• A strong understanding of instructional design and the ADDIE learning development model.
• Demonstrated ability to lead and motivate teams.
• Detail-oriented and highly organized with great time management abilities.
• An operational proficiency in project management.
• Experience with Google Suite and Jira (preferred not required)
• Experience with building learning content in Intellum (preferred not required)
• Strong verbal and written communication skills and can develop relationships with organizational stakeholders.

Our Fantastic Benefits