Accounts Receivable Specialist

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.

Responsibilities:

• Maintain accurate customer and billing records
• Investigate and respond to customer inquiries about their accounts
• Assist Sales Team with inquiries about their accounts
• Research and resolve payment discrepancies
• Research Withholding Tax, State Tax, FX Exchange
• Apply ACH, Wire, and Lockbox Payments Daily
• Process credit card payments and maintains credit card records on file up to date
• Investigate unapproved credit card payments
• Assist with month-end closing activities
• Report with Month-ending Open Invoices to Sales Team
• Research any and all over/duplicate/short payments and initiate refund process if necessary
• Upload Tax Certificates
• Handle all Consultant Deal referral fee requests
• Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
• Handle all Requests via Payment Portals
• Support Revenue Support team on Vendor Portals
• Support Order Management with invoicing
• Manage Collection Process
• Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
• Investigate Customers Bounced Emails

Requirements:

• Bachelor’s Degree in Accounting is preferred or field experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications in English (and regional language, if applicable, is preferred)
• Excellent time management and organization skills

The base pay for this position ranges from $38,000 - $42,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 5/17/24.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.