XTN-B502599 | CUSTOMER SUPPORT ASSISTANT

Wantable fuels self-confidence personally and professionally.

Do you have a passion for style and love to connect with people? Are you looking to apply your passion, hustle, and hard work in a fast-growing, fast-moving online fashion retail company? Want to use your heart and hustle to support a best-in-class style & service experience? Most of all, would you like to work for a company that believes you can make a real difference in someone’s life by fueling their self-confidence? Then, we want to hear from you!

Wantable is looking for thoughtful, positive, and creative Customer Support Assistants who are willing to support the connection of a customers’ style needs with inventory/data to deliver custom-styled boxes of clothing (and accessories) called Edits. As a flexible and decisive Customer Support Assistant, you will also be a part of creating exceptional customer service experiences through answering emails that drive fast and seamless resolutions.

Must be available to work a minimum of 15 hours weekly between the hours of 8am-5pm CST (10pm-7am PHT). This position reports to the Customer Support Supervisor.

STYLING RESPONSIBILITIES: (75%)

• Support the styling of customer edits through basic service and quality control tasks.
• Utilize the customer profile, requests, and feedback to complete a partnered service with the customer.
• Building relationships and communicating with customers through a personalized note.
• Meeting quality and efficiency standards.
• Be the system expert. Navigate and adapt through frequent system and process changes.

CUSTOMER SERVICE RESPONSIBILITIES: (25%)

• Respond to customer emails for specific order or account inquiries
• Create real-time, thoughtful and well-written responses, and escalate as needed
• Be the voice of the customer internally, recommend products, services and/or improvements/opportunities in the customer journey
• Proactively work to retain customers by navigating challenges and issues with quick responses, going the extra mile to ensure customer satisfaction, and inviting customers to reconsider cancelation
• Assist with tasks related to claims and collections processes

Other duties as assigned by the Customer Support Supervisor.

You’ll be a rockstar in this role if:

• You’re flexible and comfortable with styling customers on a virtual dashboard and using a support platform to respond to customer inquiries
• You’re driven to maintain high performance in determined key performance indicators
• You’re driven by data to make quick decisions
• You have the ability to empathize with customers, and always have them top of mind

We want you on our team if you:

• Have an excellent understanding of style, current trends and outfit building
• Enjoy creating personal connections
• Display excellent problem-solving skills with an ability to make decisions quickly with a strong point of view
• Demonstrate strong written and verbal communication skills
• Learn quickly so you’ll swiftly and easily navigate internal software, enabling you to efficiently manage your time
• Communicate effectively with team members and the Customer Support Supervisor
• Adapt easily to change in a fast paced, deadline driven environment
• Have a bachelors degree

Preferred experience, but not necessary:

• Experience working in retail, fashion, customer service or ecommerce
• Familiarity with Google products (Drive, Gmail and Docs)
• Working knowledge of Apple product technology