We're looking for a Support Engineer to provide world-class technical support to our customers through our live chat system. As a team, we continuously inspire each other to learn new and better ways to make an impact.
Requirements
- Take ownership of issues reported by customers and see problems through to resolution
- Research, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Crave knowledge and continue to hone and improve your own technical and non-technical skills
Benefits
- Annual remote expense budget
- Flexible PTO
- Paid parental leave
- Annual professional development budget
- Sabbatical
- Location-specific healthcare benefits
- Pension plan or 401k contributions
