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KinstaKI

Support Engineer

Kinsta was founded in 2013 with a desire to change the status quo.

Kinsta

Employee count: 201-500

Czechia only

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Kinsta is a top provider of managed hosting for WordPress seeking a Support Engineer to provide technical support to customers through live chat system.

Requirements

  • Fluency in English with excellent written communication skills
  • Great customer service skills with online customer service experience
  • Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching
  • Understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics
  • Comfortable navigating within a command line environment
  • Familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services, npm, or Composer

Benefits

  • Annual remote expense budget
  • Flexible PTO
  • Paid parental leave
  • Annual professional development budget
  • Sabbatical
  • Location-specific healthcare benefits
  • Pension plan
  • 401k contributions

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Czechia +/- 0 hours

About Kinsta

Learn more about Kinsta and their company culture.

View company profile

Kinsta was founded in 2013 with a desire to change the status quo. We started out as a team of four, and today, we’ve grown to 250+.

We set out to create the best managed hosting platform in the world, and we’re constantly looking for ways to innovate and improve our services. Imagine a car enthusiast building their dream ride. That's us with managed hosting. We love what we do and are obsessed with fine-tuning our servers to deliver maximum speeds.

Our customers range from international organizations to solo bloggers, but our promise to them is the same: unparalleled support, lightning-fast speeds, and vigilant security.

Our remote-first model allows us to hire the best talent from around the world, and we find power in the diverse perspectives and backgrounds that make up our team. We keep communication open and challenge each other to constantly raise the bar.

We know unconventional thinking leads to innovative breakthroughs, and are deeply committed to surpassing our goals.


Micro-management isn’t our style. Hiring passionate self-starters is.

If you’re excited to take on creative challenges and contribute to a global community, we’d love to have you join us.

Employee benefits

Learn about the employee benefits and perks provided at Kinsta.

View benefits

Flexible PTO

So that you can rest and recharge

Learning and development budget

Training budget to support you in your career development

Company retreats

Kinsta annual retreat so you can meet everyone in person.

Paid parental leave

Paid family leave for all parents to support you and your family.

View Kinsta's employee benefits
Kinsta logoKI

Kinsta

View company profile

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