Cloud Support Engineer - US 58821

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Kinetic

AI, AG + 39 more

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About Kinetic

Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible.

Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities, colleges and accommodation providers. We are ranked #1 on the APUC framework for student accommodation management, conferencing and events management, and multifunctional management systems. Our big hairy audacious goal (BHAG) is to achieve £50m net revenue by 2032 and for every person in a university to experience a Kinetic product.

We supply mission-critical software for over 350 customers worldwide, and we are trusted partners to over 80% of universities in the UK!

Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.

Key Responsibilities

Owning infrastructure-related helpdesk tickets and getting to root causes quickly.
Building and maintaining highly available cloud environments using Terraform, Ansible, and automation tools.
Troubleshooting Azure and AWS components—from VMs and VPNs to firewalls, DNS, and Backup Vaults.
Helping manage software releases in collaboration with our DevOps team.
Working across teams to fine-tune cloud configurations, harden security, and boost reliability.
Driving automation across infrastructure and deployments (the more we can automate, the better).
Keeping us aligned with cloud security standards (ISO27001, PCI-DSS).
Documenting fixes and processes, updating internal knowledge bases, and improving how we support the business.

Skills, Knowledge and Expertise

Hands-on experience with Azure and AWS—and the confidence to move fast in either.
Proven ability to write, manage, and validate infrastructure as code using Terraform.
Solid Ansible skills (you know your playbooks, and you keep them clean)
Strong working knowledge of cloud networking—virtual networks, VPNs, proxies, firewalls, the works.
Confidence troubleshooting across Windows, Active Directory, and complex cloud setups.
A knack for explaining complex tech in simple terms, especially to non-tech teams.
Experience using ticketing systems (like Jira) and improving support workflows.
Awareness of cloud security best practices—and how to apply them in real-world environments.
Experience with SQL Server, SMTP, IIS, and CI/CD pipelines.
Curiosity about AI and a positive, practical attitude toward how it can support and streamline tech operations.

You’ll thrive here if you: