Senior Program Manager

Work Location: USA Remote (Prefer PST Time Zone)

We are seeking an experienced and results-driven Senior Program Manager to oversee and optimize our production operations. This role is responsible for ensuring efficient processes, maintaining high-quality standards, and leading cross-functional teams to meet production goals. The ideal candidate has a strong background in production management, process improvement, and team leadership.

Key Responsibilities:

• Lead daily operations to ensure quality and efficiency targets are met.

• Develop and implement schedules, resource plans, and workflow strategies.

• Monitor key performance indicators (KPIs) and drive continuous improvement initiatives.

• Collaborate with engineering to resolve issues.

• Manage and mentor Project Managers, Leads, and frontline staff.

• Analyze production data and prepare reports for senior leadership.

• Drive cost reduction efforts while maintaining product quality and delivery timelines.

• Client Management

• Stakeholder and management communications (including status reporting and MBRs)

• Forecasting and Budgeting

• Interviewing and Hiring

• Identify continuous improvement opportunities and drive to completion with stakeholder buy-in

• Lead Team though on-going change management cycles and organizational change

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

Requirements

Required Qualifications:

• Bachelor’s degree in Computer Science, or equivalent experience.

• 7+ years of experience in program management, with at least 3 years in a leadership/people management role.

• Strong knowledge of lean manufacturing, Six Sigma, or other continuous improvement methodologies.

• Proven ability to lead teams, manage change, and drive operational excellence.

• Excellent problem-solving, organizational, and communication skills.

• 2+ years of Contract Management experience

• 2+ years of RFP experience

• Experience establishing and monitoring KPIs

• Organizational Change Management Experience

• Proficiency in production planning software and ERP systems.

Preferred Qualifications:

• Master’s degree or MBA.

• Experience in AI, Computer Science, Engineering

• Certification in Lean, Six Sigma, or PMP.

Benefits

At Keywords, we provide all our contingent workforce with:

• Paid Time Off (including sick days and holidays)
• 401k (3% matching)
• Medical, Dental and Vision benefits

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Embedded Services

Service: Globalize

Employment Type: Full Time

Working Pattern: Remote