United States only*This is a permanent remote position. Must be located in Pacific Standard Time. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are located in PST and are able to travel to Headquarters during the first week of employment.
Must have lighting/electrical industry experience to be considered.*
The Opportunity:
The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.
Who we are:
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.
Keystone's core values:
Wow Customers
Grow Passionately
Do Right
Value People
Challenge Convention
What we offer:
Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
Your Impact:
Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
Serve as liaison between our Sales Agencies, Distributors & Territory Managers
Answer questions via email or phone regarding existing orders in a timely manner
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
What you bring:
Bachelor's in Business Administration or related field preferred
Lighting product knowledge required
1-2 years of sales experience in similar inside sales role
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
Strong analytical and problem-solving skills
Demonstrated exceptional organizational skills and attention to detail
Ability to perform time-sensitive work environment
Comfortable with phone interaction with very good verbal communication skills
Please note that we do not accept unsolicited resumes from recruiters or employment agencies.
