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KeyNestKE

Support Representative

KeyNest provides a smart key exchange network and management software, enabling secure remote access for Airbnb hosts and property managers through local stores and lockers.

KeyNest

Employee count: 11-50

Philippines only

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We’re looking for a Technical Support Specialist to assist with customer queries and issues across multiple channels, delivering prompt and professional assistance.

Requirements

  • Act as the first point of contact for guests, hosts, and partners across multiple channels (phone, email, live chat)
  • Handle GuestCare incidents, including access issues, property concerns, and service disruptions
  • Assess urgency, prioritise cases, and escalate appropriately when operational or technical support is required

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About KeyNest

Learn more about KeyNest and their company culture.

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Through groundbreaking technology, we are revolutionizing key management at KeyNest by creating a seamless, secure, and smart ecosystem for property access. Our innovative platform eliminates the friction of traditional key handovers, empowering Airbnb hosts, property managers, and estate agents to manage access remotely with unparalleled ease. By leveraging a vast network of over 7,000 KeyNest Points and deploying smart, internet-connected lockers, we have transformed local stores and dedicated spaces into secure 24/7 key exchange hubs.

At the heart of our solution lies the KeyNest Cloud, a powerful software suite that integrates directly with leading platforms like Airbnb and Guesty. This technology provides real-time tracking, automated access codes, and comprehensive audit trails, ensuring that every key movement is logged and every property is secure. We are not just storing keys; we are engineering a future where access is invisible, intelligent, and instantaneous, allowing our clients to scale their operations without the logistical bottlenecks of the past. Our commitment to innovation drives us to constantly refine our API-first approach, delivering a robust infrastructure that powers the daily operations of thousands of businesses worldwide.

Employee benefits

Learn about the employee benefits and perks provided at KeyNest.

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Remote work

100% remote setup available for support roles.

International offices

Access to offices in London, Paris, New York, and Barcelona.

View KeyNest's employee benefits
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KeyNest

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