Philippines onlyWhy join us?
Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.
We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.
Support Representative at Handoff
We’re hiring a Support Representative to deliver high-quality, empathetic support to our growing base of remodeling contractors. In this role, you’ll be the first line of contact for our users—responding to inbound requests, resolving issues with clarity and care, and proactively identifying opportunities to improve their experience.
This role is ideal for someone who thrives in a fast-paced, startup environment and values quality over volume. You’ll be instrumental in helping customers get the most out of our platform while shaping the future of support at Handoff
What you'll do
- Manage all inbound support communications via Intercom and email
- Provide prompt, clear, and helpful responses that build trust with users
- Follow up on failed payments, subscription cancellations, and billing questions
- Proactively reach out to at-risk users to encourage platform engagement
- Escalate bugs and usability issues to the product and engineering teams
- Maintain and improve internal knowledge bases and help center articles
- Track key support metrics (e.g., response time, CSAT) and share insights
- Collaborate closely with cross-functional teams to improve user experience
- Help onboard new users as needed through training or product walkthroughs
- Document and suggest improvements to support workflows and tooling
About you
- 2–4 years in a customer support or customer success role, preferably in SaaS
- Excellent written and verbal English communication (neutral, US-style tone)
- Strong judgment and problem-solving skills—you know when to go deep vs. escalate
- Prior experience with tools like Intercom, Zendesk, or HubSpot
- Empathetic and calm under pressure; comfortable communicating with contractors
- Highly organized and self-motivated, especially in a remote environment
- Not a technical support engineer—you lead with clarity, not code
- Bonus: Experience writing or managing internal knowledge base content
What we offer
- Get paid in USD and take advantage of unlimited paid time off (PTO).
- Be part of a high-growth startup shaping the future of remodeling and construction.
- Work with a passionate, global team of experts from leading tech companies.
- Help build a company that values innovation, creativity, and efficiency.
If you’re ready to deliver thoughtful, high-quality support and help contractors succeed with modern tools, we’d love to meet you. Let’s build something great together.
Handoff is an Equal Opportunity Employer. Handoff is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Handoff will not tolerate discrimination or harassment based on any of these characteristics. Handoff encourages applicants of all ages. Handoff also participates in E-Verify.
IN and PH only