Head of Customer Experience

Keller Executive Search is hiring a Head of Customer Experience to lead the end-to-end experience for both hiring companies and candidates. This internal role reports to the COO and oversees a team of 14 across client success, candidate care, and CX operations.

Requirements

• 10+ years in customer experience or client services leadership, ideally in a professional-services context
• Comfortable being the bad-news messenger to senior leaders
• Bachelor's degree required; advanced degrees welcome but not required

Benefits

• Competitive compensation: $144,000–$210,000 USD
• Opportunities for professional growth and leadership development
• Full medical coverage