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KECKE

Chief Operating Officer - Kalamazoo Event Center

Karawang E-Commerce (KEC) is a platform designed for seamless online buying and selling of products.

KEC

Employee count: 11-50

United States only

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Job DescriptionWHAT YOU’LL BE DOING:May include, but not limited to:The Chief Operating Officer, Kalamazoo Event Center is a key member of the Executive Leadership Team responsible for the strategic leadership and operational execution of all activities at the Event Center. This role ensures world-class service and performance delivery in concerts, sporting events, entertainment experiences, private events, and athletic performance programming. The COO will drive excellence in guest experience, revenue growth, event execution, and operational efficiency, leading all venue operations, food & beverage, programming, guest services, and partnership execution.Key Responsibilities:Strategic Venue LeadershipLead the operational vision, planning, and execution for the Event Center and Athletic Performance Center.Partner with the CEO and executive team on long-term growth strategies, capital planning, and business development opportunities.Position the venue as a premier destination for concerts, sporting events, live entertainment, exhibitions, and athletic performance services.Event Center OperationsOversee all facets of venue operations including front-of-house, guest services, facilities, concessions, security, production, and event execution.Manage the calendar of events and maximize booking strategies, balancing concerts, sporting events, community programming, and corporate activations.Deliver seamless execution of large-scale events with an emphasis on safety, fan satisfaction, and service excellence.Athletic Performance Center OversightOversee daily operations and programming of the Athletic Performance Center.Ensure partnerships with sports teams, training programs, individual athletes, and health & wellness providers are executed with precision.Integrate sports science, customer experience, and athlete care into performance delivery.Revenue Growth & Financial ManagementDrive operational performance through innovative programming, efficient staffing models, and cross-functional collaboration.Manage annual budgets, forecasting, and financial accountability across all departments within the venue.Optimize revenue streams including ticketing, F&B, merchandise, partnerships, and premium experiences.Team Leadership & CultureLead a multidisciplinary team of venue, event, and performance center professionals.Cultivate a high-performing, guest- and partner-focused culture through leadership development, accountability, and recognition.Promote collaboration across departments including Sales, Marketing, Security, Facilities, and Production.Stakeholder & Partner EngagementServe as the senior point of contact for major tenants, sponsors, promoters, community leaders, and contracted partners.Ensure contractual obligations are fulfilled, brand standards are upheld, and partner experiences exceed expectations.Represent the company in high-profile external engagements related to entertainment and sports partnerships.Qualifications:Bachelor’s degree in Sports Management, Hospitality, Business Administration, or related field.6+ years of executive leadership experience in venue management, arena operations, sports or entertainment business.Proven track record leading large-scale, revenue-intensive venues (arenas, stadiums, or similar).Strong financial acumen, guest-centric mindset, and operational excellence in event and facility management.Experience with athlete training centers, live event execution, and guest experience design.Exceptional leadership, communication, and relationship-building skills with internal teams and external stakeholders.
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Full Time

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United States +/- 0 hours

About KEC

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At Karawang E-Commerce (KEC), we recognize the challenges faced by businesses and consumers in the rapidly evolving digital marketplace. Our platform provides a comprehensive solution for buying and selling products online, designed to facilitate seamless transactions for all users. With a commitment to fostering a secure and efficient e-commerce environment, we utilize innovative technology to ensure that every interaction on our site is smooth and user-friendly.

Our customers face the difficulty of finding trustworthy online platforms that cater to their shopping needs. This is why we strive to create an ecosystem where both buyers and sellers can thrive. KEC offers a wide range of products, leveraging local and international vendors to ensure that our users have access to diverse offerings. By prioritizing customer satisfaction and feedback, we continuously evolve our services to match the expectations of today’s online shoppers. Ultimately, our goal at KEC is to empower users by providing them with the tools and resources they need to make informed purchasing decisions, without the hassle and uncertainty commonly associated with online shopping.

Employee benefits

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Competitive Salary

A salary matched to your experience and expertise.

33 Days Holiday

25 days holiday p/a as standard. (Plus public holidays).

Employee Pension Plan

An employee pension plan to help you prepare for the future.

Hybrid Working

Flexible by default to support a productive and balanced week.

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