Technical Account Manager

About the Role

As a Technical Account Manager, you will help some of the world’s largest enterprises transform the way they work through automation. As part of our Enterprise Success Team, you will partner with strategic customers to design, build, and scale enterprise-level automation programs that drive measurable business outcomes and maximize organizational impact using a leading business automation platform.

You will work closely with stakeholders across the organization—from C-suite executives to technical teams—guiding customers throughout the full automation lifecycle, from initial deployment to enterprise-wide adoption and long-term optimization.

You will join a high-performing, global team that values impact, innovation, and customer success, offering challenging and rewarding work at scale.

Key Responsibilities

• Take ownership of customers’ technical success with the platform.
• Act as a core member of the account team, owning technical workstreams that support adoption strategies and business value realization.
• Proactively engage with customers, providing technical advisory and guiding the maturity of their automation programs.
• Plan and support UiPath platform infrastructure, installation, upgrades, troubleshooting, and optimization.
• Enable customer technical teams on platform best practices aligned with their automation pipelines, environments, and constraints.
• Conduct design and code reviews for selected automations to ensure adherence to best practices.
• Perform technical health checks to identify risks, gaps, and continuous improvement opportunities.
• Collaborate with Product Support and internal subject matter experts to manage and resolve escalated support incidents.
• Deliver technical guidance through webinars, demos, and speaking engagements.
• Contribute to the continuous improvement of internal processes, assets, and delivery methodologies in an agile manner.

Required Qualifications

• 7+ years of professional experience in technical, customer-facing roles.
• Experience with UiPath or other intelligent automation platforms (highly desirable).
• Background in technical support and/or technical consulting (preferred).
• Experience with:
  • Windows and Linux server infrastructure
  • Linux-based system administration (Kubernetes knowledge is a plus)
  • Networking, security, and IT troubleshooting
• Strong programming background (.NET preferred; C#, C++, VB, Java, Python, or PowerShell acceptable).
• Hands-on experience with SaaS and cloud-based technologies.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills (English fluency required).
• Strong presentation skills, including presenting to large audiences.
• Bachelor’s degree in Computer Science or equivalent experience.
• Willingness to travel up to 25%.

Soft Skills & Attributes

• Self-motivated and proactive team player.
• Strong customer focus with the ability to influence and inspire adoption.
• Professionalism, diplomacy, and composure when working under pressure.
• Ability to collaborate effectively with cross-functional and global teams.

Diversity & Inclusion

We value diverse backgrounds, experiences, and perspectives. We are committed to fostering an inclusive workplace and providing equal opportunities to all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic.