Customer Base Account Executive

This is primarily a Sales role withsome Customer Success responsibilities.

You will work collaboratively across Sales, Delivery, Support, Legal, Marketing, and Operations, and serve as a key relationship partner to Workday Customer Success and Sales teams to support customer retention and growth.

Selling Workday Adaptive Pro toCustomers

You will be expected to:

• Develop a deep understanding of the Adaptive Pro product, including functionality, use cases, customer benefits, positioning, and pricing,in order toconfidently articulate value to existing customers

• Partner closely with the Kainos Adaptive Sales teamtoidentifyupsell opportunities within the existing customer base and develop targeted,account‑specificstrategies to position Adaptive Pro effectively

• Apply a consultative selling approachto Adaptive Pro conversations by understanding each customer’s business goals, challenges, and growth plans, and aligning the product’s capabilities to those needs

• Sell the deployment value of Adaptive Pro, clearly communicating the role Kainos plays in ensuring successful adoption, configuration, andlong‑termvalue realization—not just the product itself

• Demonstrate strong customer engagement skills, including empathy, active listening, responsiveness, and creativity, to build trust, uncover opportunities, and guide customers toward solutions that deliver measurable impact

LicenseRenewalSales

You will be expected to:

• Proactivelyidentifyupcoming Adaptive Planning license renewalswithin the customer base by reviewing renewal data on a rolling90‑day lookahead

• Submit renewal leads to Workday for approval, ensuring all required information is complete andaccurate, including company details, renewal timing, and key customer contacts, toestablishpartner involvement early in the renewal cycle

• Manage and complete Workday Partner Contribution Checklists for accepted leadsby selecting,submitting, and tracking qualifying activities throughout the renewal lifecycle to support partner influence and successful renewal outcomes

• Work closely with Workday Customer Success Managers (CSMs), who own the commercial transaction and revenue motion, to support renewals through strong customer relationships,timelyengagement, and clear demonstration of partner value

• Maintain strong, ongoing customer relationshipsahead of renewal to reduce churn risk, surface potential concerns early, and position Kainos as a trusted partner throughout the renewal process

Customer Success Manager

You will be expected to:

• Manage alladd‑onStatement of Work (SOW) requestsfrom customers and internal Delivery teams, including scoping, drafting SOW documentation, coordinating internal approvals, managing signature processes, and taking SOWs through full execution to completion

• Ownpost‑go‑livecustomer transitions, clearly introducingpost‑deploymentsupport offerings, engagement models, and support processes

• Act as the primary Customer Success point of contactfor assigned customers aftergo‑live, ensuring continuityandstrong relationships

• Respond to and triage all inbound customer requests forassistance, ensuringtimelyresponses, proper prioritization, and direction to theappropriate teams

• Maintainaccurateandup‑to‑datecustomer and renewal data in Microsoft Dynamics CRM

• Proactivelyidentifysatisfied customers and work to obtain case studies and reference commitments, coordinating with Sales and Marketing

• Develop and publish monthly customernewsletters

MinimumEssential Requirements

• Bachelor’s degreerequired 

• Relevant industry experience inhightech/enterprisecloud software 

• 3+years experiencewithCustomer Success,Salesand/or renewing contracts

• Excellent presentation, written and verbal communication skills 

• Proven time management skills with the ability to prioritize tasks 

• Organizational and follow up skills, problemsolvingand analytical skills

• ProficiencyinMSOffice, CRM

• Ability to learn new software applications quickly and easily

Desirable

• Experience in the Workday ecosystem

• Experience with Microsoft Dynamics CRM

• Experience with Workday Adaptive Planning