We're looking for a Senior Manager or Director of Customer Success to own and evolve the post-sale customer experience at OneSignal. This is a high-impact leadership role where you'll be responsible for driving net dollar retention, reducing churn, and up-leveling the team and operational foundation across both our scaled and managed CS motions.
Requirements
- 8+ years in Customer Success, Account Management, or a related customer-facing role in B2B SaaS
- At least 3–5 years leading and scaling a CS team
- Proven ability to assess, coach, and up-level a CSM team
- Strong commercial acumen: comfortable owning a renewal and expansion forecast, building pipeline, and collaborating with Sales on account strategy
- Proficiency with CS platforms (Gainsight, ChurnZero, Totango) and CRM systems (Salesforce, HubSpot)
- Data-driven mindset with the ability to translate customer health data into actionable strategy and executive-ready reporting
Benefits
- Competitive equity program
- Comprehensive and inclusive benefits
