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OneSignalON

Customer Success Leader

OneSignal is the most popular push messaging and engagement platform in the world, used by over 810,000 developers and marketers to send over 5 Billion notifications per day.

OneSignal

Employee count: 51-200

Salary: 122k-183k USD

United States only

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We're looking for a Senior Manager or Director of Customer Success to own and evolve the post-sale customer experience at OneSignal. This is a high-impact leadership role where you'll be responsible for driving net dollar retention, reducing churn, and up-leveling the team and operational foundation across both our scaled and managed CS motions.

Requirements

  • 8+ years in Customer Success, Account Management, or a related customer-facing role in B2B SaaS
  • At least 3–5 years leading and scaling a CS team
  • Proven ability to assess, coach, and up-level a CSM team
  • Strong commercial acumen: comfortable owning a renewal and expansion forecast, building pipeline, and collaborating with Sales on account strategy
  • Proficiency with CS platforms (Gainsight, ChurnZero, Totango) and CRM systems (Salesforce, HubSpot)
  • Data-driven mindset with the ability to translate customer health data into actionable strategy and executive-ready reporting

Benefits

  • Competitive equity program
  • Comprehensive and inclusive benefits

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 122k-183k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About OneSignal

Learn more about OneSignal and their company culture.

View company profile

OneSignal is the most popular push messaging and engagement platform in the world, used by over 810,000 developers and marketers to send over 5 Billion notifications per day.

We’re backed by investors including SignalFire, YCombinator, Justin Kan, SV Angel, and Rakuten Ventures.

Our stack includes Ruby, Rails, Rspec, Javascript ES6, PostgreSQL, Redis, and Rust. Our Rust-based notification delivery system may be the world's fastest. Our record is 1.75 Million notifications sent per second.

Our extraordinary growth has been a direct result of our experienced and passionate team. We love solving difficult problems, scaling our services efficiently, and providing a great product for our clients.

Benefits

Yummy Food

Meals and snacks provided when in office. Order from your favorite restaurants.

Flexible Hours

We believe in results over face time & in No-Meetings-Wednesdays.

Unlimited Vacation

Go out and see the world - we recommend 3 weeks off every year.

Health and Dental

Wealth over health... I mean, other way around. Anyway, it's covered.

Choice of Workstation

Stand or sit? Mac or Windows? Lots of screens? We got you.

401(k) Plan

Live long and prosper with a generous and customizable plan.

Fun Offsites

Ski in Tahoe, shoot VR zombies... every month it's something new.

Sweet Swag

You'll need another closet for all the OneSignal gear & jackets!

Employee benefits

Learn about the employee benefits and perks provided at OneSignal.

View benefits

Choice of Workstation

Stand or sit? Mac or Windows? Lots of screens? We got you.

401(k) Plan

Live long and prosper with a generous and customizable plan.

Unlimited Vacation

Go out and see the world - we recommend 3 weeks off every year.

Fun Offsites

Ski in Tahoe, shoot VR zombies... every month it's something new.

View OneSignal's employee benefits
Claim this profileOneSignal logoON

OneSignal

Company size

51-200 employees

Founded in

2014

Chief executive officer

George Deglin

View company profile

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