United States onlyThis position is posted by Jobgether on behalf of a partner company. We are currently looking for an SMB Implementation Manager, Australia in the United States.
We are seeking a dynamic Implementation Manager to guide small and medium business customers through a structured 12-week onboarding and implementation program. In this role, you will serve as a trusted point of contact, ensuring clients successfully adopt technology solutions that optimize their workflows. You will coordinate projects, troubleshoot issues, and provide hands-on training to help customers achieve their business goals. This position requires strong project management skills, critical thinking, and the ability to build meaningful relationships with clients. Ideal candidates thrive in fast-paced, collaborative environments and are committed to delivering excellent customer experiences while supporting business growth.
Accountabilities
- Manage the end-to-end 12-week implementation process for SMB clients, ensuring timely go-live.
- Prepare, update, and maintain project management documentation and materials.
- Identify and mitigate risks that may delay customer onboarding and adoption.
- Conduct live working sessions, demonstrations, and training with clients to showcase best practices and product features.
- Host check-ins, office hours, and one-on-one meetings with assigned accounts to provide ongoing support.
- Troubleshoot software and hardware issues related to platform implementation and integrated applications.
Requirements
- Minimum 2+ years of relevant experience, preferably in the Home Service industry or SaaS implementation.
- Exceptional project management skills with the ability to manage multiple priorities simultaneously.
- Strong critical thinking and problem-solving skills, with experience troubleshooting software issues.
- Excellent customer relationship and communication skills.
- Familiarity with SaaS business models is a plus.
- Experience with ServiceTitan software or similar platforms is highly desirable.
- Flexibility to work adjusted core hours (approximately 10am–7pm PST) and willingness to travel to Australia as needed.
Benefits
- Competitive base salary and total compensation, including annual bonus and equity.
- Flexible working hours, autonomous work environment, and ample professional development opportunities.
- Comprehensive health and wellness coverage: medical, dental, vision, telehealth, FSA/HSA, and 401k match.
- Family and parental support programs, including maternity services, adoption assistance, and fertility coverage.
- Recognition programs such as peer-nominated awards and bonuses.
- Holistic support services including financial planning, legal advisory, and pet insurance.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
