Senior Associate, National Implementation Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Associate, National Implementation Manager in California (USA).

The Senior Associate, National Implementation Manager will lead the successful onboarding and implementation of large-scale employee benefits programs for national clients. This role provides the opportunity to coordinate across multiple product lines, ensuring a seamless client experience while managing timelines, deliverables, and cross-functional collaboration. You will act as a trusted partner to internal teams and clients, proactively resolving issues, driving process improvements, and maintaining compliance with legal and contractual requirements. This position is ideal for someone who thrives in client-facing roles, enjoys problem-solving in fast-paced environments, and is committed to delivering high-quality service. Candidates will have a direct impact on client satisfaction and the overall efficiency of the implementation function.

Accountabilities

• Coordinate end-to-end implementation for newly sold or renewing clients, ensuring timely delivery of all milestones.
• Develop and maintain project plans and implementation calendars, facilitating meetings and communicating deadlines to internal teams, brokers, and clients.
• Serve as a liaison between Sales, Client Management, Legal, Underwriting, and Operations to ensure alignment of goals, documentation, and service delivery.
• Review enrollment and policy materials for accuracy and compliance, securing necessary approvals from clients.
• Execute communication and enrollment strategies, collaborating with marketing and operations to ensure timely delivery of materials.
• Identify and resolve potential roadblocks, escalating issues as needed to maintain project momentum.
• Support process improvement initiatives, knowledge-sharing, and internal training efforts to enhance team efficiency.
• Champion client experience by maintaining transparency, responsiveness, and a solution-oriented approach throughout the implementation process.

Requirements

• 3–5+ years of experience in benefits implementation, client onboarding, or project coordination; insurance or healthcare experience preferred.
• Bachelor’s degree preferred (or equivalent professional experience).
• Familiarity with group insurance products (life, accident, disability) and administrative processes.
• Strong written, verbal, and presentation communication skills for engaging clients and internal stakeholders.
• Experience managing timelines, tracking deliverables, and coordinating across departments in fast-paced environments.
• Proactive, collaborative mindset with focus on service excellence and client satisfaction.
• High attention to detail and strong organizational skills.
• Proficiency with Microsoft Excel, PowerPoint, and project management platforms (e.g., SharePoint, Smartsheet, Salesforce) preferred.
• Ability to identify process gaps and recommend improvements based on client and team feedback.

Benefits

• Competitive salary range: $85,000 – $120,000 annually.
• Exempt status with eligibility for discretionary annual bonus.
• Fully remote work option with flexibility.
• Comprehensive health, dental, and vision benefits.
• Leave programs, adoption assistance, and student loan repayment programs.
• Professional development and career growth opportunities.
• Inclusive, diverse, and collaborative work environment with focus on employee engagement and community impact.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.

Thank you for your interest!