(Networking & Cybersecurity) Technical Support Consultant (LATAM, remotely)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a (Networking & Cybersecurity) Technical Support Consultant in Latin America.

In this role, you will provide high-quality technical support for clients using SaaS, software, and hardware solutions, ensuring smooth operations and exceptional customer experiences. You will work remotely within a multicultural and multilingual environment, collaborating closely with engineers and other IT teams to troubleshoot and resolve technical issues. Your work will involve gathering and analyzing complex technical data, maintaining knowledge of evolving products, and supporting customers’ network and cybersecurity needs. You will play a critical role in ensuring client satisfaction, mentoring junior colleagues, and continuously improving support processes. This position offers opportunities to enhance technical skills, gain exposure to global technologies, and contribute meaningfully to high-impact projects across multiple IT domains.

Accountabilities:

• Deliver technical support via calls, chats, and emails, addressing inquiries of varying complexity.
• Gather and analyze technical information to resolve complex issues efficiently.
• Maintain up-to-date knowledge of products, services, and IT infrastructure.
• Collaborate with developers and cross-functional IT teams to identify, troubleshoot, and resolve technical issues.
• Ensure secure handling of sensitive customer information.
• Provide excellent customer service to maximize satisfaction and retention.
• Contribute to process improvements and knowledge sharing within the support team.

Requirements

• Excellent English communication skills (C1 or higher, both spoken and written).
• Proven experience in technical support, desktop support, or a similar IT role.
• Strong problem-solving and troubleshooting skills with keen attention to detail.
• Basic understanding of networking concepts (VPN, firewall, cloud networking, Amazon/Azure services).
• Familiarity with cybersecurity principles and ISP operations.
• Customer-oriented, responsible, and proactive attitude.
• Strong interpersonal and collaboration skills.
• Plus: experience with Zendesk or similar CRM systems, certifications in Microsoft, Linux, or Cisco, degree in Computer Science/IT, or familiarity with remote desktop/help desk software.

Benefits

• Flexible schedule and opportunity to work fully remotely.
• Inclusive, international, and multicultural work environment.
• Compensation in USD with performance-based bonuses and referral incentives.
• Paid training and structured probation period.
• Strong focus on work-life balance and employee growth.
• Supportive management and opportunities for long-term development.
• Access to resources for self-development and continuous learning.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!