This position is posted by Jobgether on behalf of a partner company. We are currently looking for a MyChart Service Desk Agent in United States.
In this role, you will be the first point of contact supporting patients as they access and navigate their MyChart portal. You will assist users with account activation, password resets, and general troubleshooting, ensuring a smooth and positive experience with the platform. The position requires strong communication skills, attention to detail, and the ability to handle high-volume inquiries in a fast-paced environment. You will work closely with internal teams, follow established workflows, and leverage knowledge base tools to resolve issues efficiently. This remote role offers the opportunity to grow professionally, with structured training and clear expectations for progression into a full-time agent position. Flexibility across shifts is essential.
Accountabilities:
- Serve as the initial contact point for users through phone, chat, and ticketing systems, providing timely and effective support.
- Assist patients with MyChart account activation, password resets, and portal navigation.
- Troubleshoot technical issues using available resources and established procedures.
- Track inquiries, document actions taken, and ensure proper ticket handling and follow-up.
- Utilize and contribute to the knowledge base to improve issue resolution processes.
- Work toward meeting performance goals and quality standards during and after the training period.
- Maintain professionalism and strong customer engagement while managing high-volume interactions.
Requirements
- Experience with EHR systems, healthcare environments, or MyChart support is preferred.
- Strong PC skills with the ability to troubleshoot basic technical issues.
- Previous call center or high-volume customer support experience is beneficial.
- Strong interpersonal and communication skills, with the ability to guide users clearly and patiently.
- Comfortable working in a fast-paced, remote environment with reliable internet and a quiet dedicated workspace.
- Ability to connect directly to the home router via Ethernet and adjust quickly in case of power or internet outages.
- Bilingual English/Spanish is a plus.
- High school diploma or GED required.
Benefits
- $17/hour during the initial 90-day training period.
- Opportunity to move into a full-time agent role with benefits upon successfully meeting training goals.
- Full-time benefits include health insurance, paid time off, and additional perks.
- Remote work opportunity with flexible shift requirements.
- Ongoing coaching, development, and professional growth support.
- Clear progression structure through regular check-ins with leadership.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
United States
Colombia only