Lead CS Technical Skills Program Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead CS Technical Skills Program Manager in the United States.

This role provides a strategic opportunity to lead the development and execution of technical enablement programs for Customer Success teams. The Lead Program Manager will define technical competency frameworks, build scalable learning content, and close critical skill gaps, empowering teams to resolve complex technical issues efficiently. You will collaborate with cross-functional stakeholders, including support trainers, engineering, and product teams, to deliver hands-on, practical training experiences. The ideal candidate is technically proficient, a strong communicator, and skilled at translating complex technical concepts into accessible learning for diverse audiences. This role directly impacts customer satisfaction, operational efficiency, and the technical growth of the CS organization while fostering a culture of continuous learning and innovation.

Accountabilities

• Conduct technical skills gap analyses to identify priority areas for enablement investment, focusing on APIs, system architecture, troubleshooting methodologies, and emerging technologies.
• Design and develop scalable technical training content and resources that support trainers in delivering high-quality learning experiences.
• Collaborate with existing trainers to enhance current technical training initiatives and establish consistent frameworks for knowledge transfer.
• Evaluate, select, and manage vendor partnerships for technical training solutions, simulations, and assessment platforms.
• Establish technical competency frameworks in partnership with CS leadership to ensure consistent standards across teams.
• Translate complex product features into clear troubleshooting guides, diagnostic frameworks, and actionable learning experiences.
• Measure program effectiveness through KPIs such as ticket resolution rates, time-to-resolution, escalation reduction, and team confidence.

Requirements

• 5+ years of experience in technical enablement, technical training, or program management, preferably within SaaS Customer Success or support organizations.
• Deep understanding of technical architecture, APIs, integrations, debugging, and system workflows.
• Proven ability to translate complex technical concepts into accessible learning experiences for varying skill levels.
• Strong collaboration and stakeholder management skills with experience partnering across Product, Engineering, and CS teams.
• Demonstrated program management capabilities handling multiple priorities and cross-functional initiatives.
• Experience managing vendor relationships and evaluating technical training platforms or simulation tools.
• Exceptional analytical, problem-solving, and communication skills, with the ability to track and communicate program ROI.
• Ability to thrive in a fast-paced environment while maintaining focus on quality and deadlines.

Preferred Qualifications:

• Experience with SaaS Customer Support or technical teams.
• Familiarity with learning management systems and technical simulation platforms.
• Knowledge of AI and automation technologies in customer support contexts.
• Exposure to marketing automation, email deliverability, or other specialized technical domains.

Benefits

• Competitive salary with bonus potential.
• Equity or RSU participation, depending on role eligibility.
• Comprehensive healthcare coverage, including medical, dental, and vision.
• Flexible work arrangements and remote-friendly environment.
• Opportunities for professional growth and development.
• Supportive, collaborative, and inclusive work culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!