IT Support Analyst I (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Analyst I in United States.

This role offers an exciting opportunity to provide essential technical support within a dynamic IT environment. The IT Support Analyst I will troubleshoot hardware, software, and mobile device issues, supporting users across multiple platforms and ensuring timely resolution of service requests. By contributing to process improvements, documentation, and reporting, this role helps maintain high levels of operational efficiency and customer satisfaction. The position requires strong problem-solving skills, attention to detail, and the ability to collaborate with cross-functional teams to deliver reliable IT solutions.

Accountabilities

• Provide technical support for hardware, software, and mobile devices, including laptops, desktops, smartphones, and tablets.
• Troubleshoot complex incidents and escalate issues as needed, ensuring timely resolution.
• Respond to user issues via phone, self-service portals, and service requests.
• Perform desktop and laptop imaging, device provisioning, and inventory management.
• Set up and maintain mobile devices and remote access tools for end-users.
• Develop and maintain documentation, including internal guides and customer-facing FAQs.
• Generate reports on incidents, service requests, telephony, and survey responses.
• Coordinate remediation efforts during widespread outages or critical incidents.
• Cross-train team members and contribute to assigned projects and process improvements.

Requirements

• Minimum 2 years of experience in IT support or related roles.
• Strong analytical, documentation, and reporting skills.
• Ability to triage and make rapid decisions in high-pressure scenarios.
• Experience managing severe outages to resolution.
• Proficiency with Windows 7 & 10, Microsoft Office Suite, VPN, Citrix, VDI.
• Familiarity with Active Directory, Microsoft Exchange, and network monitoring tools.
• Knowledge of IT Service Management tools (ServiceNow preferred) and ITIL frameworks.
• Experience with Cisco telephony systems and troubleshooting is a plus.
• Excellent communication and customer service skills, with the ability to work collaboratively across teams.

Benefits

• Competitive salary aligned with experience.
• Flexible work arrangements within the scope of IT support operations.
• Opportunities for professional development and cross-training in IT systems.
• Exposure to a broad range of IT tools, platforms, and enterprise support processes.
• Participation in team projects and process improvement initiatives.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!