United States onlyThis position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Manager in the United States.
We are seeking an experienced Implementation Manager to lead the deployment and successful adoption of a high-impact SaaS platform for top-tier clients. In this role, you will oversee multiple complex projects, ensuring seamless delivery, client satisfaction, and measurable business outcomes. You’ll collaborate cross-functionally with Sales, Engineering, and Customer Success teams to implement cutting-edge digital workflow solutions that redefine operational efficiency. This is a strategic position for a customer-focused professional eager to influence enterprise transformations and contribute to the ongoing evolution of a global technology leader.
Accountabilities:
- Manage a portfolio of complex implementation projects from initiation through delivery, ensuring all objectives are met on time and within scope.
- Serve as the main point of contact and escalation for clients throughout the project lifecycle.
- Coordinate across cross-functional teams — including Sales, Engineering, and Customer Success — to drive alignment and deliver seamless implementations.
- Oversee project deliverables, timelines, and risk management to maintain consistent quality and efficiency.
- Facilitate agile sprint planning, user acceptance testing (UAT), and software release processes.
- Build and maintain strong relationships with key client stakeholders, from C-level executives to end users.
- Continuously improve internal delivery methodologies, documentation, and best practices to enhance scalability and customer success.
- Collaborate with external partners and support co-delivery to strengthen the implementation ecosystem.
Requirements
- 3–5+ years of experience in a customer-facing project management, implementation, or consulting role within the SaaS industry.
- Strong understanding of SaaS implementation methodologies and professional services delivery frameworks.
- Proven experience managing complex technical projects with multiple stakeholders.
- Expertise in agile methodologies, user testing, and quality assurance processes.
- Exceptional verbal and written communication skills, with the ability to influence and build trust at executive and operational levels.
- Strong organizational and multitasking abilities, capable of managing several projects simultaneously.
- Proven success in escalation management and navigating challenging conversations with professionalism.
- Self-motivated and proactive, thriving in fast-paced, dynamic environments with minimal supervision.
- Experience in multilingual or global business environments is a plus.
Benefits
- Competitive base salary ranging from $109,000 to $135,000 per year, depending on experience and location.
- Hybrid work model with flexibility between office and remote work.
- Comprehensive health, dental, and vision coverage.
- Equity participation opportunities and performance-based incentives.
- Generous paid time off and company holidays.
- Ongoing career development and professional growth programs.
- Collaborative, inclusive, and innovation-driven work culture.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
