This position is posted by Jobgether on behalf of a partner company. We are currently looking for a (Fluent English) Technical Support Consultant in Latin America.
As a Technical Support Consultant, you will provide world-class support to customers in a dynamic, multicultural environment while working fully remotely. You will act as the first point of contact for inquiries, troubleshoot technical issues, and ensure a seamless user experience. This role involves collaborating with internal teams, staying current with new technologies, and applying best practices in customer satisfaction. You will have the opportunity to grow your expertise in SaaS, software, and hardware solutions, while contributing directly to customer happiness and operational excellence. Your work will impact both individual users and larger organizational clients across multiple industries.
Accountabilities:
- Provide exceptional technical and customer support via email, chat, and other communication channels.
- Build positive, long-lasting relationships with customers by addressing their concerns efficiently and professionally.
- Ensure security and confidentiality when handling sensitive customer information.
- Stay up-to-date with new technologies, products, and services to deliver accurate guidance.
- Collaborate with developers and cross-functional teams to resolve technical issues and escalate when necessary.
- Apply industry best practices to maintain high levels of customer satisfaction and team KPIs.
Requirements
- Fluent English (C1 level or higher) for both written and spoken communication.
- Minimum 2 years of experience in customer support or technical support roles.
- Strong writing and communication skills, including professional email correspondence.
- Ability to troubleshoot and solve technical issues efficiently.
- Analytical mindset with strong research skills and attention to detail.
- Positive, responsible, and proactive attitude.
- Personal computer with at least 8 GB RAM and a stable internet connection (50 Mbps download / 40 Mbps upload).
- Experience with CRM systems is a plus.
Benefits
- Flexible work schedule and fully remote opportunities.
- Inclusive, international, and multicultural team environment.
- Compensation in USD with performance-based bonuses.
- Paid intensive training and probation period.
- Work-life balance and supportive management fostering growth.
- Opportunities for self-development and career advancement.
- Referral bonuses and additional perks depending on engagement terms.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
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