Client Service Network Engineer (Remote in US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Service Network Engineer in United States.

The Client Service Network Engineer will play a critical role in maintaining and optimizing network performance for enterprise clients, ensuring seamless connectivity and robust security across on-premise and cloud environments. This role combines technical expertise with client-facing responsibilities, providing troubleshooting, escalation support, and network architecture guidance. You will work closely with cross-functional teams and clients to resolve complex network issues, implement changes, and deliver high-quality service. The position offers an opportunity to contribute to strategic network initiatives, lead problem-solving efforts, and mentor technical colleagues in a collaborative, fast-paced environment. Ideal candidates are proactive, detail-oriented, and have a strong track record in network engineering and client service excellence.

Accountabilities

• Serve as the escalation point for Tier 3 system and network issues, providing expert troubleshooting and resolution.
• Lead network recovery efforts during outages, including switching, routing, telephony, and telecom infrastructure management.
• Diagnose, resolve, and document hardware and software network issues; perform root cause analysis to prevent recurring problems.
• Provide on-call support and communicate status updates, changes, and outages to clients proactively.
• Implement network monitoring, alerting, and escalation procedures across client environments.
• Administer and maintain LAN, WAN, WLAN, and cloud network devices, ensuring accurate documentation and compliance with standards.
• Support client onboarding/offboarding and participate in medium-to-large scale network projects.
• Mentor and train other technical staff, providing guidance on network best practices.

Requirements

• 5+ years of experience in network engineering, including routing, switching, load balancing, and security.
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Professional certifications such as CCNA, CCNP, BCNE, NSE6, JNCIE, or ACDP highly desirable.
• Expertise with network systems, LAN/WAN/MPLS/SD-WAN standards, and protocols such as EIGRP, BGP, and OSPF.
• In-depth knowledge of network security technologies, including NGFW, IPS/IDS, VPNs, and cloud networking (Azure required; AWS/Google a plus).
• Experience planning, designing, and deploying complex network architectures and performing capacity/performance monitoring.
• Strong understanding of 802.11 wireless principles, QoS, traffic shaping, and 802.1X implementation.
• Excellent problem-solving, analytical, and documentation skills.
• Strong communication and client service skills, both written and verbal.
• Must be legally authorized to work in the United States without sponsorship.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive medical, dental, and vision insurance.
• Significant 401(k) contributions and retirement savings plans.
• Flexible working arrangements, including remote options.
• Unlimited vacation policy and generous paid time off.
• Opportunities for professional development and skill-building.
• Supportive, collaborative team environment with mentorship opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.

Thank you for your interest!